Field Infrastructure Analyst

As a Field Infrastructure Analyst, you will be responsible for supporting and maintaining the organization's IT systems with a focus on remote locations. Your goal will be to identify business needs, diagnose technical issues, propose effective solutions, and actively contribute to projects that improve operational systems and you will ensure the reliability and efficiency of IT infrastructure by collaborating closely with other teams and applying both strategic and tactical insight. Your success will be defined by your ability to enhance system performance, reduce downtime, and deliver scalable support that aligns with organizational goals.

What we offer:

- Work environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

- Competitive compensation – Includes an annual bonus plan, pension plan, and parking allowance

- Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs

- Paid vacation – There is an annual option to purchase additional vacation, too

- Wellness support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation-matching program

Your Responsibilities:

- Participate in the deployment, configuration and support of systems at Irving’s many location. This may involve networking, server and workstations, access controls, digital video recording systems, and business applications

- Apply knowledge, skills and experience to help identify business requirements and solve complex problems

- Respond to mixed priority technical support incidents and requests using the ITSM support portal

- Work independently to ensure that support requests are kept up to date and contain sufficient relevant information

- Foster strong relationships with End User Services, IT Security and Enterprise Systems to increase support delivery and ensure systems availability

- Utilize established relationships with project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues

- Provide consultative services within defined guidelines to the user community to ensure appropriate levels of support are given, problems are resolved in a timely way, and enhancements are prioritized improvements to support the business

Your Skills:

- Ability to work independently and collaboratively with teams across the Irving Oil organization

- Strong time management, planning, and prioritization skills to meet deadlines effectively

- Comfortable working in a fast-paced environment with shifting priorities

- Demonstrates sound judgment, attention to detail, organizational strength, and a positive attitude

- Quickly adaptable to unfamiliar systems and technical solutions

- Skilled at engaging stakeholders and solution vendors to translate business needs into actionable outcomes with excellent troubleshooting capability and creativity to solve problems independently

Your Experience:

- Post-secondary education in Computer Science, Engineering, or related field with 3–5 years of hands-on experience across multiple systems, including Microsoft infrastructure and applications (PowerShell, O365, Azure)

- Proven expertise in implementing, and supporting Microsoft-centric business environments, and network/security concepts

- Skilled in technical documentation, system wiring, racking, testing of network devices, and collaborating on high-level solution designs; ability to quickly adapt to new technologies and processes with previous experience with Milestone XProtect (or other DVR systems), Hanwha Cameras and others, C-Cure and Salto door controls, Meraki/Cisco network equipment would be an asset

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Information Technology

Job Requirements - Education

Diploma / Certification: Information Technology