ADB Companies, LLC

Fiber Quality Manager

Fiber Quality Manager
Notice info
LocationPacific, MO
Job Typefull time
On-site
Utilities

About This Job

To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN

to support the

company’s mission, vision, and values.

OUR MISSION:

We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of our team members are the benchmarks of our success.

POSITION TITLE:

Quality Manager

CLASSIFICATION:

Exempt

Position Overview

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our

ALL IN

culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

ADB is seeking a Quality Manager to directly oversee quality assurance on multiple sized and scoped telecommunications projects, including Wireline (OSP), Wireless, Critical Infrastructure, and Technology (ISP). This position will develop, implement, and maintain quality assurance policies and standards nationwide. The ideal candidate will have strong technical knowledge of executing on ISP/OSP projects, is quality and safety focused with a strong work ethic and an

ALL IN

attitude to achieve results.

Roles And Responsibilities

Develop, implement, and maintain quality assurance policies, procedures, and standards across telecom projects (e.g., network rollout, fiber, wireless, 5G)
Partner with engineering, operations, and field services to ensure quality throughout the project lifecycle
Oversee testing protocols for network equipment, software, installations, and upgrades
Ensure compliance with telecom regulatory standards (e.g., FCC, ISO, TL 9000)
Investigate and resolve quality issues, customer complaints, and service outages
Conduct internal audits, risk assessments, and prepare for external audits, inspections and/or risk assessments
Lead root cause analysis and corrective/preventive action (CAPA) processes pertaining to quality standards
Track and report quality metrics, including defect rates, SLA adherence, and field inspection outcomes
Promote a culture of quality, safety, and continuous improvement across departments
Collaborate with external customers, vendors and subcontractors to ensure quality expectations are met
Upholds ADB’s safety culture onsite, leads by example and drives the philosophy of ZERO throughout all project sites
Culture champion; leads by example and influences engagement into the ADB culture of community, wellness, development, and inclusion
Performs other position duties when requested


Success Factors

Ability to travel Nationwide
A strong belief in ZERO- Being Safe 100% of the time is the expectation
Alignment with company mission, vision, and values
Strong work ethic with an ALL IN attitude
A high level of customer centricity
Strong team leader with the ability to adapt to diverse team members
Ability to perform in a fast-paced work environment
A high level of time management, accountability, and prioritization skills
Self-motivated, goal- oriented, and driven to accomplish department goals
Ability to be organized, problem solve, and be solution oriented
Strong ability to influence desired outcomes by master relationship building
Exceptional verbal and written communication skills
Proficient with Microsoft Office (Power Point, Word, Excel, )
Proficient with various Project Management tools and ERP systems


Work Environment

Must be able to work in a variety of physical positions, including sitting, standing, walking, and driving
Regular exposure to all weather conditions, especially hot, humid and/or rainy spring, summer and fall weather, combined with regular work time indoors in environmentally controlled conditions
May be exposed to uncomfortable or distracting sounds or noise levels on sites of projects being managed or coordinated
When working on site, will be required to wear common protective of safety equipment, such as safety glasses, gloves, hearing protection, hard hats, and safety boots


Experience And Education

5+ years of experience managing ISP/OSP projects and/or QAQC programs within the Technology, Telecommunications, and/or Utility Construction industry required
Valid Driver License with the ability to drive a company vehicle required
High School Diploma or equivalent required

ADB Companies, LLC is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

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