EV Home Representative

Requisition ID: 94610

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The EVHome Representative supports the FPL EVolution Home program by managing customer cases, communications, and operational workflows related to EV charging services. This role is responsible for handling customer inquiries, processing enrollments, coordinating service requests, and ensuring timely resolution of issues. Key responsibilities include managing cases and work orders in Salesforce, responding to customer emails and phone calls, and assisting with escalated concerns while maintaining a high level of customer satisfaction.

In addition, the representative reviews enrollment applications, verifies installation requirements, and provides basic technical troubleshooting using internal dashboards to assess charger performance and connectivity. The role also involves coordinating with contractors for installations and service updates, processing operational reports such as disconnects or zero readings, and maintaining accurate documentation. Success in this position requires strong customer service skills, attention to detail, the ability to manage multiple tasks in a fast-paced environment, and comfort working with both technical information and customer-facing communication.

Job Overview

Employees in this role provide independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints using extensive job knowledge and/or experience in corporate procedures and policies. This position emphasizes public relations, effective revenue risk management and provides a variety of information regarding the company.

Job Duties & Responsibilities

Under general supervision:

- Provides analytical support to internal customers

- Makes decisions to pay for service recovery up to $250 and assists in claims investigations

- Handles situations which may require adaptation of response or extensive research

- Assists supervisor at times with multiple tasks in support of daily operations

- Provides direction and guidance to less experienced team members

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

Preferred Qualifications

- Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: Florida Power & Light Company Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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