Engineer - Platform Services

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About The Role

As an Engineer, Platform Services you will be the primary contact for IT support, providing first and second-level assistance for hardware, software, and network issues. You will manage local IT incidents and service requests, ensuring resolution while configuring desktops, laptops, printers, and mobile devices. Working with global IT teams, you will support system upgrades, patch management, and the deployment of new technologies. Additionally, you will monitor IT infrastructure, escalate critical issues, and maintain accurate documentation of incidents, solutions, and asset inventory.

You will report to the Manager, Windows & Platform Services and be located at the Columbia, SC Facility. This is a hybrid role. Relocation is not available for the role.

Key Responsibilities

- Provide first and second-level support for hardware, software, and network-related issues.

- Be the local contact for IT incidents and service requests, ensuring resolution.

- Install, configure, and maintain desktops, laptops, printers, and mobile devices.

- Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.

- Monitor IT equipment and infrastructure, escalating critical issues.

- Maintain accurate documentation of incidents, solutions, and asset inventory.

- Support local and remote users with excellent customer service and communication.

- Ensure compliance with IT security procedures.

- Help with onboarding/offboarding of employees, including account setups and equipment provisioning.

- Be an important contributor in projects, audits, and disaster recovery planning/testing.

- Participate in an on-call rotation.

Qualifications

- Bachelor's Degree or equivalent work experience.

- Minimum 3 years' experience in Active Directory, remote support tools, Microsoft Azure.

- Experience with Microsoft SCCM

- Virtual desktop deployments

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $69,200 to $86,500 per year.

Why Westinghouse? Benefits Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

- 401(k) with Company Match Contributions to support employees' retirement

- Paid Vacations and Company Holidays

- Opportunities for Flexible Work Arrangements to promote work-life balance

- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

- Global Recognition and Service Programs to celebrate employee accomplishments and service

- Employee Referral Program

Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System

- Safety and Quality

- Integrity and Trust

- Customer Focus and Innovation

- Speed and Passion to Win

- Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting

http://www.westinghousenuclear.com .

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube