Engagement Team Supervisor (Call Center)

Are you a strong communicator with a heart for leadership and a head for systems? Do you thrive on helping people grow while making processes better? If so, we want to talk.

At Houston Window Experts, we believe in the power of character, chemistry, and competency. We’re known for delivering the most delightful home improvement experience you’ve ever had, and we’re looking for a full-time Engagement Team Supervisor to help us raise the bar even higher.

About the Role:

The Engagement Team Supervisor leads and manages our remote engagement team—those friendly, high-performing specialists who handle incoming calls, website inquiries, and text messages from prospective customers. You’ll oversee day-to-day operations, drive performance, develop your team, and ensure a smooth and professional handoff to our sales team.

Key Responsibilities:

Qualifications:

Join our team and be part of a community that values excellence and collaboration!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Schedule:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person