Endur Production Support Analyst

Our client is seeking a skilled Endur Product Support Analyst to provide essential support for their Endur trading and risk management platform. The role will focus on managing and troubleshooting system-related issues, assisting with system enhancements, and ensuring the smooth functioning of Endur’s front, middle, and back-office processes. The ideal candidate will have strong technical expertise in Endur and a deep understanding of its integration with trading workflows.

Key Responsibilities

- Provide day-to-day support for Endur users across trading, risk, and operations teams.

- Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.

- Collaborate with business and IT teams to implement system upgrades, patches, and configuration changes.

- Manage system performance and data integrity, ensuring that Endur’s functionality meets business requirements.

- Assist in the configuration of Endur modules, supporting the optimization of system processes.

- Work closely with stakeholders to understand business requirements and translate them into system solutions.

- Provide training and documentation to users to enhance their understanding of Endur features and capabilities.

- Develop and maintain reports and dashboards to support business and risk management activities.

Qualifications & Skills

- 3-5 years of experience in Endur product support or related roles within commodity trading and risk management.

- Strong understanding of Endur functionality, configuration, and integration with other systems.

- Technical proficiency in managing and troubleshooting system issues within a trading environment.

- Experience with scripting, database management, and system administration.

- Ability to collaborate with technical and business teams to deliver efficient solutions.

- Strong problem-solving skills and attention to detail.

- Excellent communication skills and the ability to train and support users effectively.

- Bachelor’s degree in Computer Science, Information Technology, or a related field.