Documentation Specialist

Hybrid in office 2 days Wed & Thurs

EDUCATION REQUIREMENT

C. Bachelor's Degree

Day-to-Day Responsibilities/Workload

Documentation & Standards Development:

- Draft, revise, and maintain comprehensive documentation for security and operational standards, procedures, and workflows.

- Establish and manage document control protocols including versioning, formatting, and distribution.

- Ensure documentation aligns with internal knowledgebase systems and complies with organizational standards.

- Collaborate with subject matter experts to capture technical and procedural knowledge in clear, structured formats.

Process Review & Optimization:

- Review existing standards and processes to identify inefficiencies, redundancies, and improvement opportunities.

- Conduct gap analyses and recommend actionable changes to streamline operations.

- Implement approved process changes and monitor adoption and effectiveness.

- Maintain updated training materials and ensure alignment with revised procedures.

Metrics Development & Enhancement:

- Design new performance metrics to evaluate process effectiveness, compliance, and operational efficiency.

- Enhance existing metrics for improved clarity, relevance, and usability.

- Collaborate with data owners to ensure accurate sourcing and reporting.

- Develop dashboards and reporting tools to communicate metric outcomes and trends to leadership.

Cross-functional collaboration:

- Work closely with Corporate Security, Engineering, and Project Management teams to ensure documentation and process standards are integrated across functions.

- Participate in regular check-ins with leadership to report progress, audit results, and recommend interventions.

- Coordinate with third-party vendors when documentation overlaps with external services or deliverables.

REQUIRED SKILLS/ATTRIBUTES

- Process development and documentation is a must have

DESIRED SKILLS/ATTRIBUTES

- Process development and documentation