Division Order/Owner Relations Specialist

Owner Relations Specialist

Urban Oil & Gas Group, LLC

Urban Oil & Gas Group, LLC is a private firm specializing in direct investments in oil and gas producing assets. Since 2010, we have been acquiring and operating oil and gas properties, and we currently operate nearly 5,000 wells across multiple states. We are a team of energetic, results-driven professionals who thrive in a collaborative and relaxed work environment.

Position Overview

We are currently seeking an Owner Relations Specialist to join our Division Order Team. We are interested in attracting people who exhibit the essential virtues of a team player: humility, hunger, intelligence. The owner relations specialist provides support services to internal and external stakeholders. This position is the first line of communication for royalty owners and requires diplomacy while assisting owners with their needs.

Key Responsibilities

- Answer and triage incoming owner relations calls or emails regarding various issues such as: land, division order, JIB, A/R, and AP

- Accurately document owner inquiries in CRM system and follow up on unresolved issues

- Ensure responses to inquiries are accurate, timely, and friendly

- Assist in de-escalating sensitive or complex owner calls

- Create and maintain accurate physical and/or digital files

- Manage monthly printing of revenue checks and annual 1099 printing

- Manage data entry of owner account data

- Oversee unclaimed property due diligence to identify and mitigate areas of greatest risk.

Qualifications and Education Requirements

- High School Degree or Equivalent

- 2-5 years of relevant experience

- Excellent oral, written, and interpersonal communication skills

- Industry experience or prior owner relations/customer service experience preferred

- Bending, carrying, lifting up to 25 lbs

Preferred Skills

- Team oriented, collaborative personality

- Positive, respectful, and professional with others throughout the company

- Ability to prioritize workload in a dynamic, fast-paced environment

- Proficiency with Microsoft Office Suite and scanning software