Waukesha-Pearce Industries (WPI)

District Service Manager (ED)

Woodward, OK

full_time

About This Job

Job Details

Description Scope of Work :

Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability. Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians. Supervise the Foreman, Leaderman, Technician and Administrative staff.

Primary Job Responsibilities

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Adhere to and utilize the established Service Department management operating system for assigned work

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Measure productivity, and increase output of natural gas engines and components.

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Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs.

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Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis

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Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs

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Monitor customer needs and ensure requirements are met

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Ensure service requirements are satisfied for equipment that is utilized in the territory

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Develop and maintain close contact and good relations with customers, which may include onsite visits

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Conduct a monthly safety meeting and complete required reports

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Provide timely and effective Performance Reviews to staff, and plan equitable increases

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Performs other duties or functions as requested by Management

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Perform other duties as assigned

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Ensure all technicians are trained and up to date on Waukesha recertifications.

Minimum Qualifications

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Must have a minimum of 3 years previous supervisory experience of service personnel

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High School Diploma or equivalent

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Trade school and/or some college preferred

Requirements: Knowledge, Skills, and Abilities (KSA’s)

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Must have valid driver’s license and acceptable driving record per WPI insurance carrier standards

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Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)

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Must be dependable and able to work independently

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Must have ability to maintain good client relations

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Must have the ability to supervise, lead and motivate others

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Must have the ability to effectively evaluate others

Working Conditions

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Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.

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Weekend hours as necessary

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Indoor/Outside, offshore work as required

District Service Manager (ED)

About This Job

Minimum Qualifications

Requirements: Knowledge, Skills, and Abilities (KSA’s)

Working Conditions

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