District Manager, QSR

Job Title:

District Manager (QSR)

Reports To: Director of Food Service

Type of Position: Full Time

Job Summary:

The QSR District Manager is a pivotal leadership role entrusted with full operational and financial responsibility for the Quick Service Restaurant (QSR) programs

within the designated district. With the authority to drive operational excellence, financial success, and customer satisfaction, this role plays a critical part in ensuring the consistent execution of QSR programs. Reporting to the Director of Proprietary Foods & QSR, the QSR District Manager leads and supports a team of QSR Managers, conducts Zenput quality visits, and

delivers monthly district performance recaps.

Essential Job Duties and Responsibilities:

Responsible for recruiting and hiring management-level personnel and ensures QSR’s are adequately staffed.

Take full ownership of financial performance for QSR programs within the district.

Monitor sales, revenue, expenses, and profitability, implementing strategies to achieve financial goals.

Purchase vs sales, Waste as % sales, Food Cost, Labor as % of Sales, Cash Control (Comps, voids, cancels, employee discounts, cash handling, safe audits, invoice

reconciliation, inventory management)

Authorized decision making of values (equipment, product, marketing material) of up to $1,000 without approval.

Required Knowledge, Skills, and Abilities:

Operational Excellence:

Oversee day-to-day operations of QSR locations within the district, ensuring adherence to operational standards and QSR brand identity.

Drive consistent high-quality standards in food preparation, presentation, cleanliness, and customer service.

Team Leadership and Development:

Lead and mentor a team of QSR Managers, fostering a culture of teamwork and continuous improvement.

Responsible for Hiring management-level personnel and ensures QSRs are adequately staffed.

Provide guidance, support, and professional development opportunities for QSR Managers.

Ensure brand and Food safety training compliance

Active recruitment to maintain a bench – 1 per concept

Weekly Calls with QSR Managers:

Conduct weekly calls with QSR Managers to discuss updates, challenges, and strategic direction.

Provide guidance, insights, and actionable feedback to enhance operational performance. § -Call to include but limited to: Purchase vs sales, Waste

as % sales, Food Cost, Labor as % of Sales, Cash Control Comps, voids, cancels, employee discounts, cash handling, safe audits, invoice reconciliation,

inventory management, Sales strategy, Promotional updates, food safety compliance, eco sure.

Zenput Quality Visits: Conduct a minimum of 2 Zenput quality visits to each QSR locations that is meeting expectations

Mandatory weekly visits for underperforming sites with documentation

Evaluate execution, compliance, and provide constructive feedback to improve operations.

At least 1 action item from each visit to be followed up on return visit

Customer Satisfaction:

Maintain a customer-centric approach, ensuring QSR offerings exceed customer expectations and deliver exceptional experiences.

Address customer feedback and concerns proactively.

Operational Efficiency:

Implement best practices to streamline operations, minimize waste, and maximize productivity.

Optimize staffing, scheduling, and resource allocation for optimal efficiency.

Quality Control and Standards:

Enforce consistent adherence to quality standards, food safety protocols, and health regulations.

Collaborate with the food safety program manager to ensure compliance.

Inventory Management:

Manage inventory levels and ordering processes to prevent shortages and minimize excess stock.

Weekly Invoice Reconciliation

Reconcile district cost counts per policy

Performance Analysis and Reporting:

Analyze store performance data, including sales, costs, and customer feedback, cash controls and staffing.

Monthly District Performance Recap:

Provide a comprehensive monthly recap of district performance, highlighting achievements, challenges, and opportunities.

Share actionable insights to inform strategic decision-making.

Prepare monthly presentation for the QSR Regional Director on current state of business (PnL Review)

Marketing Collaboration:

Collaborate with marketing teams to execute promotions and marketing initiatives effectively.

Ensure marketing campaigns align with QSR brand identity and goals.

Staff Training and Development:

Oversee training programs for staff, ensuring comprehensive understanding of menu items, food safety, and operational procedures.

Provide ongoing coaching and support to enhance performance.

Assist store managers with Community Recruitment.

Compliance and Regulations:

Ensure all QSR locations within the district comply with industry regulations, health and safety standards, and company policies.

Maintain required permits and licenses.

New Store Openings:

Contribute to the successful opening of new QSR locations within the district.

Collaborate with the QSR Regional Director to ensure seamless operations from inception.

Crisis Management:

Address operational challenges promptly, collaborating with cross-functional teams to resolve issues effectively.

Implement crisis management strategies when required.

The QSR District Manager role encompasses comprehensive operational leadership, financial management, and team development to ensure QSR programs' success within the designated district. By conducting quality visits, providing regular feedback, and delivering performance recaps, the QSR District Manager plays a pivotal role in driving consistent and exceptional QSR

offerings across the district.

Education and Experience:

Food service experience greater than two years with proven success in food service operations

Knowledge of operations with restaurants QSR foodservice, convenience, or grocery retail food programs

Experience with food Safety, menu labeling and FDS guidelines

Understanding of PDI, Power BI, and cost accounting methods

Proficient with MS suits

Bachelor degree in business in related field preferred

Role is field based in the North Carolina area.

Supervisory Responsibilities:

Ensures new team members complete orientation and training (per both Refuel and QSR brand onboarding requirements) and have necessary certifications up to date (Food Handlers and Serve Safe).

Conducts formal performance reviews with QSR Managers on an annual basis, provides regular, ongoing feedback.

Working environment and physical requirements:

Must be able to lift up to 25 pounds at times.

Travel: Must be able to travel up to 80%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or

without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further,

the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

#WSSNC

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

Job Type: fulltime

Education: Bachelor's degree

Work location: This is a remote position