Distribution Operations Control Operator

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco—where we're Energizing Your Tomorrow.

A Distribution Operations Control Operator II is an experienced professional with working knowledge of electric distribution control system operations principles, practices, concepts, and theories. Executes distribution switching orders and independently performs switching analysis. Monitors & operates the distribution SCADA system. Gathers and analyzes data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Schedule and manage non-emergency customer requested work in a timely and cost-effective manner to ensure superior customer service. Provide accurate and timely information to other departments. Perform overtime callouts to emergency response teams

Key Responsibilities

- Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence

- Compliant with safety rules, procedures & regulations, performs regular safety observations, and actively participates in group safety meetings.

- Monitor the electric distribution and SCADA systems for outages and emergencies

- With minimal oversight from senior team members, executes switching orders and dispatches orders to field personnel.

- Use ADMS system to troubleshoot system issues to dispatch personnel effectively to reduce unnecessary truck roles.

- Dispatch emergency orders in a timely manner.

- Provide notifications to the appropriate internal groups about customer outages and system operations.

- Be available for callout/emergencies based on forecasted weather conditions to assist with the additional workload due to increased outages.

- Able to work 7 days on 7 days off shift schedule with 12-hour shifts that include night shifts and holidays on a rotating basis.

- Good attendance record, including being on time for regular and scheduled work is required.

- Effectively communicate with other departments to efficiently relay pertinent information relating to outages, emergencies, customer issues, switching, etc.

- Reporting of system status, issues and changes internally and externally

- Works under continuous supervision and escalate issues to DOC supervision as needed.

- Provide status updates to DOC supervision on daily activities.

Qualifications

Required Education, Skills & Experience

- High School Diploma or Equivalent

- 0-3+ years of related experience

- Business acumen pertaining to the Utility industry

- Knowledge of leading practices for their practice area

- Planning and project management skills

- Willingness and ability to learn new technologies on the job

- Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Licenses and Certifications

Not Required

Key Competencies

BEHAVIORAL

- Building Organizational Talent*

- Building Partnerships

- Leading Teams

- Business Acumen

- Communication

- Courage

- Building Self-Insight

- Building Talent*

- Driving for Results

- Energizing the Organization

- Driving Execution

- Building Trusting Relationships

- Driving Innovation

- Planning and Organizing

- Safety

- Establishing Strategic Direction

TECHNICAL

- Analytical skills

- Compliance

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.