Dispatcher

NOTE – applicants must be prepared to participate in the interview process via phone and/or video conference.

EMPLOYMENT TYPE: Permanent Full-time

WORKING HOURS: Sundays to Thursdays | 10:45PM - 7:15AM (Midnights)

COMPANY OVERVIEW

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

POSITION SUMMARY

The purpose of the Dispatcher role at Lakeside Gas Services is to support scheduling and communication for our field operators by providing exemplary skills in communication, logistics, and multitasking.

PRIMARY RESPONSIBILITIES

The primary responsibilities for this position include, but NOT limited to the following –

- Receive and process requests for residential/commercial service and schedule Technicians as appropriate.

- Process and transmit information and instructions to co-ordinate the activities of Technicians using a variety of computer-aided communications and dispatching programs.

- Maintain familiarity with Lakeside’s service agreements to ensure rapid resolution when customers are experiencing problems.

- Dispatch service calls in a timely manner to meet service level agreements and customer expectations.

- Dispatch personnel according to predetermined schedules and work orders, or as required due to emergency situations.

- Ensure that all calls are coded out prior to the end of assigned date in order to eliminate/reduce calls on the Daily Coding Report.

- Follow-up with Technicians as result of the Daily Coding Report; determine the cause (why call was not coded).

- Monitor Technicians assignments and locations to ensure that appointments are being met.

- Be proactive and make outbound phone calls to generate more work for Technicians.

- Identify and report potential/areas of improvement of field staff to Supervisor/Team Lead.

- Cooperate in the scheduling and task delegation of team members to ensure appropriate level of dispatch coverage.

- Maintain workload at optimal productivity levels to improve operational efficiency.

- Participate as needed, in special adhoc department projects and meetings.

- Perform other duties as assigned.

EDUCATION AND EXPERINCE REQUIREMENT

- Must have obtained an Ontario high school diploma or equivalent.

- Asset to have obtained post-secondary diploma in Business Administration or Emergency Telecommunications or equivalent combination of education and experience.

- 2-3 years Dispatch and/or Customer Service experience. Experience in Service Dispatching is an asset.

- Be available to work public holidays if the day falls on your scheduled shift.

- Exceptional computer skills (MS Office, Intermediate Excel).

ADDITIONAL REQUIREMENTS

- Be available to work public holidays if the day falls on your scheduled shift.

- Flexibility is key – applicants must be open to working voluntary/mandatory extra hours, willing to work at a fast pace, open to working evening shifts and adapt to changing schedules as required due to business operational needs.

- Ability to operate a computer and learn a variety of software related to job duties.

- Ability to work independently and in a team environment, demonstrate resourcefulness, and conflict resolution skills.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.

We are committed to building diverse and inclusive teams within an equitable workplace for our staff to collaborate and bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective staff with various abilities. Please let us know if you need any accommodations during the recruitment process. Lakeside continues to actively address and improve on issues of inequity and systemic bias to support our diverse talent, clients, and communities.

Job Types: Full-time, Permanent

Pay: $25.50 per hour

Expected hours: No less than 40 per week

Benefits:

- Casual dress

- Company events

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

- Vision care

Application question(s):

- Are you willing to undergo a background check (criminal, professional and academic), in accordance with local law and regulations?

- Are you comfortable using a computer all day?

- How would you rate your Microsoft Excel skills?

- Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid permit that allows you to fulfill the requirements of this role?

- Are you a referral and/or related to a current Lakeside worker? If yes, please share the name.

- Are you willing to start at $25.50 per hour with a compensation review after probation?

- This position is in Mississauga (L5T 2H7) and may be inaccessible by public transit. Do you currently have a valid driver's license AND reliable/independent transportation?

- The working hours for this position are every Sundays to Thursdays from 10:45PM - 7:15AM (Midnights). Can you commit to these requirements?

Education:

- Secondary School (preferred)

Experience:

- Dispatching: 1 year (preferred)

Work Location: In person