Dispatcher

Overview Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher. Why join THIS team?

- Medical, Prescription, Dental, Vision

- Disability & Term Life Insurance

- Matching 401k benefits

- On-going training & development, & growth opportunities

- Paid Holidays

- Paid Time Off (PTO)

What You Will Do

- Convert incoming customer calls into booked service appointments.

- Knowledgeably prioritize calls according to importance and urgency

- Respond to customer requests, resolving issues and promoting the brand.

- Schedule appointments with clients using the right tech/right call guidelines

- Data entry into the computer system to track calls and client information as necessary

- Receive emergency and non-emergency calls and record significant information as necessary

- Knowledgeably prioritize calls according to importance and urgency

- Monitor field technicians in order to effectively prioritize their schedules and use of time

What You Bring

- Previous customer service experience

- Strong attention to details

Schedule

- Tuesday-Saturday

- Tues-Fri, 9am-6pm

- Saturdays, 7am-4pm

Who WE Are

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!

If this sounds like something you would like to join for a long-term career move, apply today!