Dispatcher

Delaware Valley Concrete Company is a ready mix concrete supplier with seven plants in southeastern Pennsylvania in Bucks, Chester, Lancaster and Montgomery counties. Founded in 1955, DVC supplies only the highest quality products and service to our customers and is one of the area's leading concrete construction companies. This achievement and ongoing commitment to quality is only accomplished through an experienced, well-trained and talented staff. We are looking for individuals who are committed to providing outstanding customer service, are ready to work in a strong team environment and are prepared to grow with us as we grow.

We offer excellent medical, dental, vision and prescription benefits, a 401k retirement plan, and PTO.

We are looking to hire a Dispatcher/Customer Service/Order Taker.

Operations & Dispatch Summary:

This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Dispatch will process all orders, select vendors/haulers while maintaining all information in the proper system for the billing and payment process. This position will work directly with drivers, maintenance shops, customers and vendors/suppliers to ensure highest levels of satisfaction.

Essential Duties and Responsibilities include the following (other duties may be assigned):

- Handle customer, driver and hauler calls.

- Ship orders in a timely and efficient manner.

- Process orders in the dispatch system.

- Schedule trucks to maximize efficiency and profitability.

- Manage driver relationships, paperwork collection and order processing.

- Work with customers to adjust truck demand to meet proper delivery rate.

- Make call-outs for the next day.

- Make calls for orders as time permits or as availability deems possible.

- Job Requirements

- Extensive knowledge of the surrounding area.

- Good computer skills and general knowledge of sales and dispatch software.

- Communicate effectively with a wide variety of customers and be an effective problem solver.

- Make good judgment calls when under pressure.

- Read and understand maps.

- Read, write and speak English. Spanish a plus.

Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Customer contact may result in stressful situations.

- Extensive text and phone communication.

- Long hours may be required as business deems necessary.

- Possible early morning start times according to the season or weather demands.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Work Location: In person