Kinder Morgan

Dispatcher - Chicago

LocationChicago, IL
Job TypeFull-time
Salary$45,300-$63,400

About This Job

Primary Purpose:

Maintain professional relationships with customers, carriers and other Kinder Morgan employees

Essential duties and responsibilities:

Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
Work closely with senior dispatchers and manager to respond to all customer complaints and inquires
Must be able to multi-task with shifting priorities
Create plant operating orders, take phone calls, interface with truck drivers, communicate via radio
Issue proper placards, seals, SDS, COA and product ID tags to driver
Perform order verification throughout the day:
o Verify all orders are closed - Peform Business Objects
o Ensure accurate delay codes have been applied to orders as applicable
o Enter customer ancillary charges as applicable
Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
Assist with managing truck activity in the terminal
Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
Accurately complete tank truck movement data in the KM and customer inventory systems while providing great customer service
Follow through on customer related issues with management to ensure complete customer satisfaction
Maintain proficiency and accuracy
Handle issues and problems related to the movement of the customers’ product by interfacing with the CSR Manager
Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner
Must be current in DOT certification/training
Shifts may vary by customer demand and as a result, dispatchers may be required to work scheduled and unscheduled overtime


Position Requirements


Education Requirements:

High school diploma or equivalent
College experience is a plus


Experience / specific knowledge:

Must have at least 3-5 years experience working in the liquids terminal industry
Knowledge of DOT rules and regulations
Experience dispatching, scaling trucks and calculating loads according to DOT regulations


Certifications, licenses, registrations:

Must be current in DOT certification/training


Competencies, skills, and abilities:

Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)


Physical demands:

Proficient in Excel, Data Entry and Outlook
Must have the knowledge and ability with systems such as SAP and/or any other inventory systems
Must be very detailed oriented and have the ability to problem solve and troubleshoot
Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision
Must be able to perform work as directed by management
Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions
Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules
Must be able to work quickly, independently and accurately under pressure
Maintain regular, dependable attendance and high level of performance


Working Conditions:

Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds

Compensation:

$45,300 - $63,400

Job level and pay commensurate with experience and skill set.

Benefits:

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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