We are in ENCINAL, TX. We are looking for a reliable Dispatcher with OILFIELD experience to join our TEAM of Dispatchers. You will receive requests, transmit messages and track vehicles. You will be required to keep our dispatch log updated in real time and verify that all submitted field tickets are valid for processing. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed. You must be able to multi-task as well as take the appropriate action as this is a supervisory position. The goal is to maintain and/or improve the quality of service we provide our clients with.
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders.
- Prioritize calls according to urgency and importance
- Use phone or computer to send trucks, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English & Spanish (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma