Dispatch Coordinator

Dispatcher / Schedule Coordinator

Rogers Heating & Cooling – Lynchburg, VA Area

This Is Not a Typical Dispatch Job

We’re not looking for someone to “answer phones.”

We’re looking for a high-performance coordinator who can control the board, maximize technician productivity, and turn every inbound call into a booked opportunity.

If you thrive in a fast-paced environment, like hitting measurable targets, and want to be part of a growing service company — keep reading.

What You’ll Actually Do

- Own the daily service schedule and keep it running at 90–100% capacity

- Convert inbound calls into booked appointments (not just “take messages”)

- Coordinate technicians in real time to eliminate downtime

- Optimize routes to reduce drive time and increase revenue per tech

- Make outbound calls to fill open slots (unsold estimates, maintenance customers, follow-ups)

- Communicate clearly with customers and technicians throughout the day

- Maintain accurate job notes and customer records

What You’ll Be Measured On

This is a performance-driven role. You’ll be expected to track and improve:

- Booking rate (% of calls converted to appointments)

- Schedule fill rate (how full your board is each day)

- Technician utilization (idle time vs working time)

- Revenue per call (through proper positioning and scheduling)

- Same-day service opportunities captured

What We’re Looking For

- Strong communication skills (clear, confident, professional)

- Ability to stay organized under pressure

- Comfortable following and improving structured call scripts

- Quick decision-making and problem-solving skills

- Positive, customer-first mindset

- Experience in dispatch, scheduling, or call center roles is a plus

- HVAC or home service experience is a bonus (not required — we train)

What We Provide

- Paid training with proven scripts and systems

- Clear expectations and measurable goals

- Supportive team environment with room to grow

- Opportunity to directly impact company performance and earnings

Compensation & Schedule

- Competitive hourly pay (based on experience)

- Performance-based incentives / bonuses

- Full-time position

- Typical schedule: Monday–Friday + occasional peak-season flexibility, occasional weekends,

Who This Is Perfect For

- Former call center top performers

- Dispatchers who want more control and impact

- Organized multitaskers who like fast-moving days

- People who enjoy hitting goals and improving daily

Who This Is NOT For

- Anyone looking for a slow-paced or low-responsibility role

- People uncomfortable with performance metrics

- Those who prefer unstructured, “wing-it” environments

How to Apply

Submit your resume and a short message answering this:

“How do you stay organized and productive during a high-volume, fast-paced day?”

We’re building a team of professionals who take pride in doing things the right way.

If that sounds like you, apply today to eugene@callrogers.com

Pay: $18.00 - $25.00 per hour

Benefits:

- 401(k) matching

- Employee discount

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person