DIRECTOR, STRATEGIC INITIATIVES

DIRECTOR, STRATEGIC INITIATIVES - (250000KF)

Description

The Director, Strategic Initiatives goal is to lead and deliver complex, high-

impact customer-focused energy initiatives with speed, discipline, and

measurable outcomes. Reporting directly to the Chief Customer Officer (CCO),

the Director ensures that strategic priorities—such as electric vehicle

infrastructure, residential energy storage, demand-side management, and

innovative rate programs—are translated into actionable, results-driven

programs that improve the customer experience and advance energy innovation.

The Director, Strategic Initiatives will act as a strategic and operational advisor

to the CCO. Integrate efforts across the CCO’s leadership team to maintain

alignment with overall vision. Oversee implementation of transformational

programs that connect utility reform with economic empowerment, including

initiatives like utility bill financing, energy affordability solutions, and technology-

driven customer services. Engage with elected officials, regulators, TVA, and

other key external stakeholders. Lead cross-functional teams to ensure timely,

effective delivery of high-visibility projects such as EV charging, time-of-use

pricing, and demand response technologies. This role is critical to ensuring

MLGW’s transformation objectives are not only well-defined but fully realized

through strong leadership, stakeholder collaboration, and execution excellence.

ESSENTIAL FUNCTIONS: Ensure the effective execution of the (CCO) strategic

vision by coordinating and aligning cross-departmental efforts. Convert strategic

priorities into clearly defined, actionable projects with specific business

outcomes, timelines, and success metrics. Lead the creation, rollout, and

performance assessment of new energy programs, such as EV charging

infrastructure, residential battery storage, and demand response initiatives.

Break down silos by fostering collaboration and alignment across internal

departments—including Billing, Engineering & Construction, Customer Service,

Finance, IT/IS, Legal—and external partners like government agencies. Serve as

a key representative of MLGW’s customer-centric energy strategy in

engagements with elected officials, regulatory agencies, and executive-level

stakeholders. This role is essential to advancing MLGW’s energy transformation

by driving cross-functional execution, promoting innovation, and ensuring

strategic objectives are delivered with measurable impact. Perform other duties

as directed.

Qualifications

LICENSES AND

A valid driver’s license from state of residence is required.

CERTIFICATIONS

EDUCATION

Bachelor's degree in business administration, Engineering, Finance or related

field is required. Master's degree preferred.

EXPERIENCE

Seven (7) years of professional related leadership experience in utility strategy,

energy programs, public infrastructure or cross-functional operations including

two (2) years of management experience is required. Demonstrate success in

leading and delivering large-scale, enterprise-level programs on time and within

defined scope. Strong executive presence with well-developed political acumen.

experienced in engaging effectively with governing boards, elected officials, and

external stakeholders. Combines strategic thinking with hands-on execution

skills—capable of translating high-level vision into practical, actionable plans

that drive results

ADDITIONAL INFORMATION

Must successfully complete NIMS training within one year of entering the job.

Must have an occupationally significant combination of working job knowledge:

excellent verbal/written communications skills; proven analytical, problem solving

and decision-making abilities; leadership, customer relations, and resource

management skills; a high level of integrity; abilities in working as a team and

promoting safety work practices; mathematical ability to prepare/review financial/

statistical reports and flexibility to adjust to changing conditions. Physical

Demands: Work inside majority of time. Requires sedentary work involving

standing, sitting, climbing and walking around to different locations, exerting up

to 20 pounds of force on a regular basis.

THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE

SUPPLEMENTED AS NECESSARY.

Primary Location: USA-TN-Memphis

Work Locations: AB01 David F Hansen Admin Bldg 220 South Main Street Memphis 38101-0430

Job: Customer Service

Organization: 0700000 VP CCO Customer Experience Energy Services

Job Posting: Jul 1, 2025, 12:09:03 PM

Minimum Salary: 145,392.00

Midpoint Salary: 181750.40