Director, Client Delivery

The Director, Client Delivery (DCD) has responsibility within Consulting Operations for billable oversight of specified active projects, completing billable work on project assignments, managing and coaching a Manager, Client Delivery or Sr. Mgr. Client Delivery, and supporting one internal operations effort. The DCD is a member of the Consulting Operations leadership team and participates in strategic planning and key departmental decisions.

The DCD focuses on client delivery and operational excellence across multiple projects. The DCD oversees 1–3 large projects, tier 1 clients (i.e., $500,000+, >3 resources), leading resourcing decisions, ensuring production services is leveraged where applicable, monitoring project health (e.g., quality, financial, customer service), and interacting with the client. The DCD works closely with the Vice President, Consulting Operations, Practice Area Leads, Operations Managers, and Project Managers to support Mosaic’s culture and the professional development efforts of team members. The DCD is responsible for client success through the review of deliverables, gathering and sharing client feedback, and providing specific and timely feedback to managers to support ongoing professional development. The DCD is responsible for ensuring projects are completed on time, on budget, and within scope. The DCD acts as strategic advisor on projects as required and is involved in sales activities, RFP preparation, and development of SOWs and pricing estimates.

Roles and Responsibilities

The responsibilities of the Director, Client Delivery role are as follows:

Client Delivery

Resource Planning

Leadership

Operations

Skills and Experience

At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. The compensation range considers a wide range of factors that are considered in making hiring and compensation decisions. These factors include, but are not limited to candidate skill set, consulting experience, training and education, competencies, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. Mosaic strives to set salaries at, or near the 50th percentile (midpoint) of the range and it is not typical for candidates to be hired at or near the top of the range for the position. A reasonable estimate for this position is $160,000.00 to $180,000.00. This position is eligible to participate in a discretionary bonus program of up to 10% of annual compensation. The bonus program is dependent on a variety of factors including organizational and individual performance. In addition to the salary and bonus eligibility, Mosaic is proud to offer a comprehensive health and wellness package, a Flexible Time Off program, paid holidays, discretionary 401(k) match, and participation in the Employee Stock Ownership Plan (ESOP). Details on Mosaic’s benefit package can be found through the following LINK