Client Manager

WHO IS ISLE

Isle is a global consultancy with Global headquarters in the UK and US headquarters in San Francisco, CA. Isle’s services and platforms help de-risk the development and commercialization of technologies, creating value and accelerating innovative solutions. We do this through two core capabilities, through our Technology Approval Group (TAG) Program – a unique innovation forum for global water utilities – and our consultancy service for end users.

Isle has worked on behalf of utilities to identify, screen, and qualify emerging solutions and best practices that provide a step-change solution to all aspects of utility management, including optimization and performance, master planning, organizational strategic planning, and execution of capital improvement plans. As an independent third party, Isle works hard to objectively source and screen technology providers, which are prioritized based on water utility clients' expressed needs and interest areas. We facilitate this support through the TAG Program, a core distinction of the Isle brand that has been in operation since 2005, as well as our tailored consultancy services.

We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, physical and mental disability, marital status, sexual orientation, gender expression, military and veteran status, or any other characteristics from protected and unprotected groups. Isle knows that diversity and inclusion among our team are critical to our success.

WHAT IS TAG

The Technology Approval Group (TAG) Program brings together over 200 leading water and wastewater utilities from around the globe. Through the TAG Program, utilities collaboratively evaluate emerging technologies, exchange best practice and technology experience, and discuss industry topics in a safe and confidential peer space. The peer-to-peer knowledge exchange equips utilities with critical insights that help them confidently derisk technology implementation and accelerate innovation.

WHY THIS ROLE? WHY NOW?

This position is dedicated to supporting the continued growth of the Southwest US region of Isle’s TAG Program. The water industry is at a pivotal point with increasing challenges and dwindling resources. The Client Manager plays a crucial role in bringing stakeholders together to share expertise, experience, and knowledge transfer. This position facilitates, guides, and amplifies the value of these collaborative peer-to-peer partnerships. This position will also be responsible for growing the Southwest US membership network with like-minded water utility leaders, that together, we can accelerate innovation in water.

PRINCIPAL ACCOUNTABILITIES

The Role’s Mission:

To lead as TAG Manager supporting the facilitation, planning and client engagement responsibilities around the TAG program. Additionally, to serve as a project manager for Isle’s advisory/consulting services needs across the US business.

Client Management

Meeting Facilitation

Growth

Other

Job-Related Competencies

ABOUT THE ROLE

BENEFITS

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