Director, Analytics Customer Support

Role Summary

This role is accountable for Analytics Customer Support, a customer facing organization comprised of people managers and subject matter authorities of complex, analytics workflows and technology. The ideal candidate will have multiple years of people leadership experience along with knowledge of fixed income instruments, analytics, models, benchmarking and customer workflows. They will be driven, personable, confident, willing to adapt, with a proven track record of transformation where change is the only constant.

Role Responsibilities

Qualifications Experience 5+ years combined experience with some of the following: Analytics workflows, customer support operations, service management, customer success. Experience as a People Leader, with proven record of attracting, developing, and retaining talent.

handles unexpected and non-routine situations or difficult challenges and an effective and timely manner without any impediments.

sets a direction and vision for others and aligns others to broader goals and organizational objectives creates a sense of shared purpose.

: navigates bureaucracy with finesse preparing the team to overcome common obstacles in large customer organizations as well as any internal roadblocks.

makes swift and agile decisions and is quick to act before the situation develops or spirals out of control uses sound judgment to make timely and effective decisions.

: demonstrates the abilities required to complete a certain task and drive results.

Identifies opportunities to improve efficiency while providing flawless transactions, services and products, handles monetary assets and other resources to optimize cost effectiveness.

: Takes ownership for one's actions regardless of outcomes; feels accountable for the quality and timeliness of an outcome or task.

: understands, manages and controls own emotions and handles interpersonal relationships judiciously and empathetically.

Builds and capitalizes on knowledge of client and / or internal partner needs and objectives to provide maximum value.

Ensures compliance by measuring, managing and mitigating risks, applying understanding of all regulatory guidance.

Identifies and sets up key measures to track performance, reviewing, analyzing and interpreting these to generate insights for decision-making.

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $138,100 - $230,300.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of

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and

underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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