Senior Director - Customer Service

The base salary range for this position is dependent upon experience and location, ranging from: $177,000 - $221,000

Job Summary:

The Senior Director of Customer Service is responsible for the strategic and operational leadership of Customer Service Operations. This includes Billing, Supplier Relations, Revenue Recovery, Customer Relations (Call Center), Low Income/Outreach, and Escalated Complaints for Rochester Gas & Electric (RG&E). This leader focuses on driving deliberate, disciplined design and delivery of best-in-class experiences for RG&E customers. S/he will play a pivotal role ensuring required regulatory outcomes, zero negative revenue adjustments, and KPIs are achieved while driving efficiency, continuous improvement, and building high performing, collaborative, and resilient teams.

Key Responsibilities:

Required Qualifications:

Preferred Qualifications:

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Master’s Degree preferred.

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Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date: