Herc Rentals

Desktop Analyst

LocationBonita Springs, FL

About This Job

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal


Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025.



Job Purpose

A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.


What you will do...

Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
Update and monitor ticketing systems
Provide routine problem reporting and recommendations to management
Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures
Configuration and deployment of new desktop and laptop systems
Support networked printing devices including mapping, scanning and application setup.
Troubleshoot and resolve hardware, software, and printing issues as they occur
Assist IT related projects
Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
Install, configure, move, and retire PC equipment
Coordinate and collaborate effectively with technical teams
Establish and maintain good working relationship with all business clients
Overtime and occasional weekend shifts required as needed
Some travel may be required. 10%
Serve as a member of the “On-Call” support team
Resourceful, Customer focused, and Team player
Learn and follow all company procedures and protocols


Requirements

Associate or bachelor’s degree in information technology or related two years minimum will also beconsidered
Certification: CompTIA A+
Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate,ITIL Foundation 3.0 or 4.0
Two or more years’ experience supporting computers and printers in an enterprise networkenvironment
Knowledge/experience with a broad base of tools and technologies around Desktop andlaptop support in an enterprise environment is required
Interacts with management, technical, and business users to understand the business andtechnical requirements of the organization regarding assigned work tasks
Works in a collaborative manner with other team members to balance and addressoperational tasks, project work, and business requests
Supports application lifecycle for centrally supported PC applications
Provides operational support for endpoint protection, encryption, client management, andother client-side computer management solutions
Work with other Desktop support staff to provide engineering technical solutions in support ofbusiness requirements
Extensive knowledge of computer hardware (Dell, Apple, etc.)
Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
Experience with Apple/Android phones, tablets, and MacBook’s preferred


Skills

Proficient in Microsoft Windows 10 and Windows 11
Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobeproducts, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, andService Now or similar ticketing systems
Excellent oral and written communication skills are required to provide appropriate clientsupport and interaction
Ability to work independently and with little supervision
Ability to work well with others across many organizations including branch locations, salesand marketing, finance, customer support, and field services
Demonstrates integrity and follows standard operating procedures
Professional demeanor and strong work ethic
Professional customer service focused attitude
Positive, winning attitude


Req #: 62693


Pay Range: Based on Qualifications

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.


Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.



Keeping you healthy


Medical, Dental, and Vision Coverage


Life and disability insurance


Flex spending and health savings accounts


Virtual Health Visits


24 Hour Nurse Line


Healthy Pregnancy Program


Tobacco Cessation Program


Weight Loss Program



Building Your Financial Future


401(k) plan with company match


Employee Stock Purchase Program



Life & Work Harmony


Paid Time Off (Holidays, Vacations, Sick Days)


Paid parental leave.

Military leave & support for those in the National Guard and Reserves


Employee Assistance Program (EAP)


Adoption Assistance Reimbursement Program


Tuition Reimbursement Program


Auto & Home Insurance Discounts



Protecting You & Your Family


Company Paid Life Insurance


Supplemental Life Insurance


Accidental Death & Dismemberment Insurance


Company Paid Disability Insurance


Supplemental Disability Insurance


Group Legal Plan


Critical Illness Insurance


Accident Insurance


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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