Customer Success Team Lead

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead – Transformer Components and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.

Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

- Lead and guide the Customer Success team in managing order entry and fulfillment

- Drive the “clean order” initiative to improve order accuracy and reduce processing time

- Collaborate with engineering to enhance drawing management and ensure timely submittals

- Champion the change order process and foster strong internal partnerships

- Support manufacturing goals by reducing shipping holds and improving on-time delivery

- Implement checkpoints in the sales cycle to ensure readiness for production and shipment

- Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS

- Communicate effectively with internal teams and external customers to resolve issues

Your Background

- Proven experience in customer success, order management, or operations leadership

- Strong understanding of transformer components and manufacturing processes

- Excellent communication, problem-solving, and project coordination skills

- Ability to lead teams and collaborate across departments

- Experience with ERP systems and continuous improvement methodologies

- Bachelor’s degree in Business, Engineering, or a related field preferred

More About Us

- At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration

- We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion

- Join a team where your leadership drives real-world impact and customer success

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.