Customer Success Representative

Be the Voice That Turns Good Experiences Into Raving Fans

At U.S. Energy Solutions, our mission goes beyond selling solar — we're here to transform how homeowners experience energy. That transformation doesn’t stop at the sale. We’re hiring a Customer Success Representative to ensure our customers feel confident, supported, and excited about their choice — long after the contract is signed.

Your Role in Our Mission

As a Customer Success Representative, you will be the key point of contact for clients after the sale is made. Your job? Ensure every customer is 100% satisfied, and turn that satisfaction into testimonials, referrals, and re-engaged opportunities.

Key Responsibilities

- Call every client post-sale to ensure a 5-star experience

- Collect written and video testimonials for marketing and social proof

- Request referrals from happy clients

- Follow up on unclosed sales opportunities to win the business

- Identify and escalate any customer service issues

- Help clients navigate the installation process with confidence

- Serve as the friendly, knowledgeable voice of our company

What You Bring

- Exceptional communication and interpersonal skills

- Ability to build rapport quickly and earn trust

- Comfortable asking for testimonials and referrals

- Professional follow-up on open sales opportunities

- Organized and efficient in managing outreach and follow-up

- Solar or home services industry experience a plus, but not required

- Tech-savvy with CRM or sales tools experience

- Self-motivated and reliable working independently in a remote role

Why Join U.S. Energy Solutions?

- Flexible Schedule — Part-time or full-time availability

- High-Impact Role — Directly influence customer retention & growth

- Mission-Driven Team — Work with professionals committed to clean energy

- Competitive Pay + Bonus Potential

- Room to Grow — This role can evolve into a leadership or account management position

Ideal Candidate Profile:

- You’re a people person who genuinely enjoys helping others

- You have a sales or service mindset — and aren’t shy about asking for referrals

- You believe in clean energy and want to be part of something meaningful

- You want to make sure every customer feels like our only customer

Join a company where customer experience is the Brand.

We’re not just installing solar and home efficiency services — we’re building lifelong relationships. Help us create advocates, not just buyers.

Apply Now and let’s make sure every client loves the decision of choosing U.S. Energy Solutions.

https://whygreenenergy.com

Location: Remote | Southeast U.S. Preferred (SC, NC, GA)

Company: U.S. Energy Solutions Employment Type: Independent Contractor (1099) Compensation: Competitive Base + Bonuses | Part-Time or Full-Time Options

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Work Location: Hybrid remote in Greenville, SC 29609