Customer Success Specialist

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

Equal Opportunity Employer

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.  To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.

Nabors Drilling Solutions is seeking a Customer Success Specialist to join our RigCLOUD team.  As a key player on the team, you will help grow the RigCLOUD business with our customers by proactively ensuring they achieve their desired goals while utilizing our RigCLOUD platform. You will play a pivotal role in onboarding new customers, providing ongoing support, and fostering strong relationships. Your focus on communication, usage tracking, problem resolution, and customer advocacy will contribute to the overall success of our clients. 

The ideal candidate will have a unique blend of business and technical skills, and strong communication skills to develop relationships with both field and office users to gain valuable insights to user’s needs and provide platform feedback.

The Customer Success Specialist will also collaborate with other Nabors units such as Sales, Product Development, Training, 24/7 Support, and the Nabors Drilling Solutions team and develop internal relationships to enhance operational efficiency and drive continuous improvement.

- Build strong customer relationships by understanding their needs and workflows, delivering value, and proactively supporting them in optimizing their use of RigCLOUD.

- Facilitate a smooth onboarding experience to establish a positive tone for the customer journey.

- Ensure swift resolution of customer inquiries, fostering satisfaction and retention.

- Cultivate robust relationships with customers, acting as a dedicated advocate on their behalf.

- Maintain regular communication with customers, keeping them informed about the latest features, updates, and enhancements.

- Deliver effective training and provide educational resources to help customers confidently maximize their use of RigCLOUD

- Track training progress and analyze customer usage patterns to identify trends and areas for improvement.

- Document detailed meeting notes to ensure clarity and accountability for key discussion points and action items.

- Record customer feedback systematically to drive continuous improvement initiatives.

- Anticipate and address potential challenges to optimize overall customer satisfaction.

- Stay abreast of industry trends, RigCLOUD updates, competitor products and emerging technologies to provide informed guidance.

- Collaborate with the operations team to streamline processes, enhancing overall operational efficiency.

- Serve as a liaison with the development team, ensuring effective communication of upcoming features and capturing customer feedback.

- Produce reports that demonstrate the value delivered to customers and highlight areas for improvement.

- Collaborate closely with the 24/7 support team to ensure prompt resolution of customer inquiries, sharing insights for ongoing improvement.

- Work collaboratively with the sales team, gaining insights into customer needs and contributing to strategic initiatives for upselling and expansion.