Customer Service Representative

Universal Stainless & Alloy Products, Inc., established in 1994, is headquartered in Bridgeville, PA, with plants in North Jackson, OH, Dunkirk, NY, and Titusville, PA. Universal Stainless produces semi-finished and finished specialty steel, long products, and plate including stainless steel, tool steel, bearing steel, gear steel, and aircraft quality low alloy steels for use in a variety of industries, some you may know: Boeing, Ford, Chrysler, CAT, Toshiba, and GE Energy to name a few. Universal is committed to providing the best quality, delivery, and service possible.

Health Benefits:

Medical, Dental, Vision, and Prescription Drugs - 1st day of employment

Life Insurance – 1st day of employment

Profit Sharing

401(k) with Match

Paid Holidays & Vacation

# CUSTOMER SERVICE ASSOCIATE

# Primary Objective

Maintain customer communications and facilitate order requirements.

# Basic function

Coordinate and develop information regarding orders, production status, inventory, scheduling, division performance, and shipping. Interact with customers.

# Schedule

Monday – Friday / 8am to 5pm

# Salary

Annual rate of $45K / year based on qualifications and experience.

# Responsibilities

- Develop documentation regarding the following:

- Order entry

- Production status

- Inventory

- Scheduling

- Invoicing

- Shipping

- Communicate with customers.

- Coordinate shipping arrangements.

- Review commercial aspects of orders.

- Maintain key-factor measurements.

- Track vendor deliveries.

- Enter information into MRP software.

# Supervisory Responsibilities

- Coordinate efforts for proper shipping and scheduling.

- Coordinate the efforts of others according to need.

# Skills

- Computer literacy and competency beyond the intermediate level applied in educational and work settings.

- Interpersonal, written, and verbal communication skills.

# Experience

- General knowledge and understanding of transportation requirements.

- General understanding of PRP and VAR (metal) products and activities.

# Education/Training

- High School/GED; Some college preferred.

# Position Reports To:

General Manager

Universal Stainless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.