Customer Service Manager

Full Time

- Orillia, ON

- 124,000 CAD / Year

Please reference req S25-21 (1 vacancy)

Job Description

KMC specializes in high-performance alloys and friction materials from raw materials to finished products under one roof in Orillia, Canada. Manufacturing unique heat resistant alloys and high nickel/chrome alloys primarily for the petrochemical industries, Kubota leads the industry in quality and advanced technology.

Key Function: Responsible for the operation of the Customer Service department in alignment with the business objectives for Kubota Materials Canada Corporation.

Major Responsibilities (not limited to):

- Coordinate and monitor the status of all quotations through consultation with Sales Managers and Representatives

- Lead quotation process for orders, and communicate with customers where required.

- Manage external customer information exchange, including management of document control and internal approvals for orders

- Coordinate quotations involving co-work with other Kubota manufacturing facilities

- Work with Customer Service Coordinator to prepare and maintain proper work instructions

- Conduct and analyze Customer Feedback Surveys

- Develop annual departmental budgets and assume fiscal accountability of the section

- Manage goals and objectives for Information & Technology to ensure alignment with the overall Vice President, Finance & Information Technology goals

- Support Kubota Global Identity, with the Brand and Spirit statements of Kubota Materials Canada Corporation

- Represent the department in meetings, as requested

- Other related duties, as required

Education and Experience:.

- Bachelor’s degree in a related field from an accredited university

- Formal commercial training or certification preferred

- Minimum 8 years of experience in sales or order administration within a manufacturing environment

- Minimum 3 years of experience in a leadership role

- Project Management experience preferred

- Comprehensive knowledge of trade terms, cost estimating, and business practices

- Knowledge of the heat resistant case steel business, markets and products

- Conciliatory communication skills while engaging customers using tact and discretion

- Ability to interpret blueprint and layout drawings

- Basic knowledge of machining, welding and fabrication

- Proficient computer skills, including Microsoft Office Suite and Enterprise Resource Planning (ERP) system

Physical / Psychological Demands & Working Conditions:

- Indoor climate – conditions can very, including extreme heat (PPE provided)

- Regular use of computer and other office equipment

- Infrequent presence in manufacturing areas

Benefits:

- Company pension

- Extended Health care, Vision care, Dental care – from start date

- Life insurance

- Employee assistance program

We thank all applicants for their interest in the position, however, only those under consideration will be contacted.

Kubota Materials Canada Corporation is an equal opportunity employer which considers all qualified applicants for employment without regards to race, colour, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability. Kubota Materials Canada Corporation prohibits discrimination based on these or any other category protected by law.