EAI Water

Customer Service Specialist

Vista, CA

Full-time

$49,920-$58,240

About This Job

Company Overview:

Economic Alternatives, Inc. (www.eaiwater.com) is a premier, privately-owned water treatment company located in Southern California. EAI provides their clients with total water solutions including chemicals and equipment for steam generation, cooling, closed loop, high-purity, wastewater and potable water systems. We provide industry-leading on-site services and equipment that delivers improved water performance for our clients. The industries we serve are primarily Healthcare, Pharmaceutical, Higher Education, Data Centers, Office Buildings, Government, and Manufacturing.

Summary:

The Customer Service Specialist position provides potential and existing customers with exceptional service by identifying customer needs, responding to customer inquiries, and collaborating with internal departments to optimize customer experience and brand awareness. This role requires ability to build trust, operate with high responsiveness, and understand and work through product ordering issues with customers and company sales people. Employee is expected to work effectively and productively in a cross-functional team environment to effectively build relationships with clients.

Essential Duties and Responsibilities:

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Maintain a positive, empathetic, and professional attitude toward customers, managing critical relationships with customers, channel partners, and potential customers.

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Understand our chemistry and equipment products, pricing and packaging to build accurate quotes and set up proper invoicing

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Present accurate customer quotes for parts, services, and support, and actively present our company and products to current customers. Assemble supporting documents, costs, and pricing using either historical costing data, vendor sourcing data, or a combination of both.

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Accurately record customer interactions in HubSpot.

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Work with the sales and service teams to set up new customers and invoice them for simple sales, billing agreements and projects

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Process customer orders by referencing quotes, entering accurate customer and part information into our Sage ERP system.

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Provide technical and order detail and status as requested.

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Pro-actively reach-out to customers and partners to ensure satisfaction, promote products, capabilities, and services, and seek out sales opportunities.

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Support incoming customer inquiries, qualify leads, and perform initial discovery in support of Sales.

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Actively work with Engineering, Operations, and/or Technical Services to create solutions in support of clients who are experiencing technical difficulties.

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Consult with customers and gather technical information to identify and support the resolution of warranty issues, and, post-warranty parts sales.

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Develop proficiency in discussing technical aspects of how products work with clients, partners, and others.

Other Duties and Responsibilities:

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Responsible for performing duties in a safe manner and promoting safety to others in accordance with EAI’s safety policies and procedures. This includes reporting all safety concerns, near-misses and incidents to their Manager.

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Adhere to the company processes as detailed in the Book of EAI and bring forward ideas for continuous improvement.

MINIMUM QUALIFICATIONS:

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High school graduate or equivalent

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Associate degree preferred

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Mechanical background preferred but not required

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Minimum 1 year of experience in customer service, sales, or related industry

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Preferred experience in CRM or similar data management systems

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Competent in Microsoft Office to include Word, Excel, PowerPoint, and Outlook

Knowledge, Skills, and Abilities:

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Self-starter with solid customer service and technical understanding skills

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Accustomed to working in teams and creating a fun team-selling environment

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Ability to work collaboratively with others to achieve a common goal

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Strongly oriented around creating a positive customer experience

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Effective communicator with ability to listen, learn, discern, and act

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Ability to remain effective with multiple tasks and priorities

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Self-motivated with a positive attitude

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Ability to work independently

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Good written and oral communication skills

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Excellent problem-solving skills

EAI Water provides its employees with an excellent benefit package including, but not limited to, medical, vision and dental insurances, PTO, paid holidays, 401k match, and is a growing company that values its employees. We would love to hear from you! Background checks are required.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

Shift:

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Day shift

Work Location: In person