Customer Service Person

Position Description: Your primary responsibility will be to address the service needs of our customers. Youll spend the

day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries

are received via phone, email and walk-ins. Youll consult with trade professionals and do-it-your-selfers, assisting in

their material needs and working to find solutions.

Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave

with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It

will take strong multi-tasking skills and attention to detail as you juggle several demands at once. Well train you in

operating our machines and working with different metals. If youre customer focused, passionate about service and

customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.

WHAT ARE WE LOOKING FOR? THE RIGHT FIT!

POSITIVE INTERACTIVE / PEOPLE SKILLS People friendly. You love to help and work with the public

CUSTOMER ORIENTED Patient; empathic; providing excellent service and solutions to our customers

THINKS YES BEFORE NO Positive attitude and solutions driven

MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment

ATTENTION TO DETAIL Meticulous. You understand details make a difference

ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers

quickly and efficiently.

TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule

PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating and providing solutions

ADAPTABILITY Flexibility to respond to a variety of situations and requests

KEY RESPONSIBILITIES INCLUDE:

Provide consistent, superior customer service, ensuring all customer needs and requests are identified

and addressed, maintaining a high level of customer satisfaction at all times

Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow

up

Build sustainable relationships and trust with customers through open and interactive communication

Recognize opportunities to generate sales leads and new customer development

Support the achievement of sales/budget targets, which includes maintaining stock control and gross

margins while managing cost budgets

Entering and updating customer information into our Point of Sale software, as needed

Accepting cash and taking credit/debit card payments

QUALIFICATIONS:

Minimum one year of proven customer service experience

Computer skills such as MS office, etc. a definite asset

Clear communication and effective listening skills

Exceptional telephone skills and etiquette

Fluent in written and spoken English

Strong math skills; mathematically inclined