Customer Service Representative

Monday through Friday

8am-5pm

Great Benefits!!!

Summary: Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, customer supply chain & forecasting support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. The goal is to ensure excellent service standards and maintain a high level of customer satisfaction.

Essential Duties and Responsibilities Includes the following:

- Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reporting

- Identify and assess customers’ needs to achieve satisfaction

- Strong verbal, written communication and presentation skills

- Operate as the lead point of contact for all matters specific to your customers and outside Sales Reps and Manufacturing Reps

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Pricing administration activities to include but not limited to price book data entry, price monitoring, pricing updates, tiered level pricing by segment, reporting

- Work with Procurement and Engineering as needed on requotes

- Manage Customer Supply Chain Management, stocking requirements & forecasting reviews

- Assist Engineering to maintain current drawing specifications on file, item description management

- Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required

- Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.

- Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns

- Manage specific account sales activities and customer concerns, engage as needed where Regional Sales Representative is not assigned

- Lead contact on designated C & D accounts

- Other tasks and special projects as required

Qualification Requirements:

Education and/or Experience:

- College education (Associates Degree, Bachelors preferred) recommended but not required

- 24 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries

- Supply Chain Management, forecasting, stocking program experience preferred

- Strong written and verbal communication skills

- Track record of overachieving quota and excellent teamwork skills

MS Office & Mathematical Skills:

- Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferred

- Experience using Excel preferred

- Basic math and writing/grammatical skills and capabilities

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person