Customer Service Representative

We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are hiring immediately for a CUSTOMER SERVICE REPRESENTATIVE in New Iberia- a role that will help us to power progress for our customers.

Why Aggreko? Here are some of the benefits and rewards.

- Hybrid Schedule available

- Annual bonus program tied to company and individual performance

- No cost medical plan option available

- Paid training programs

- Career growth opportunities and tuition reimbursement

- Safety-focused culture

What you will do:

- You will be based out of our New Iberia Administration Center

- Principal point of contact delivering an exceptional customer experience, through meeting and exceeding the defined standards

- Manage the client relationship throughout the life of the hire

- Proactively setting expectations and communicating any variations to the original order, including changing technical requirements, hire extensions and additional services

- Make ad-hoc decisions in the best interests of the customer

- Assist the customer with regards to new orders, post-order follow-up activities and in expediting the process

- Translate customer requirements across multiple systems as needed and ensure the operational teams are well versed in customer requirements

- Take ownership for all customer queries, breakdown, or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction

- Maintains high levels of customer satisfaction and positively impacts their feedback

- Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed KPIs

We’re experts, which means you’ll have the following skills and experience:

- University Degree / Specialized Diploma / Vocational Training

- Driven by higher standards of excellence

- Customer Service experience in a business-to-business environment, preferably within a rental environment

- Excellent interpersonal skills and effective ability to communicate across all levels of the organization

- Experience with an ERP system, or customer relationship management (CRM) database, power user of Microsoft PowerPoint, Excel, Word, Teams, and other software programs

Find out more and apply now.

Bring your energy. Grow your career.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.