Customer Service Representative or Specialist

Equal Opportunity Employer/Veterans/Disabled

As of January 1, 2023, Benton PUD will be including a full wage scale or salary range for positions under the salary section shown per the Engrossed Substitute Senate Bill 5761 that amends portions of the Equal Pay and Opportunity Act. Please see the target hiring range for this position under the Position Purpose/Summary section.

Start strong. Grow your career. Serve your community. Join Our Team at Benton PUD!

Full-Time Non-Exempt | Bargaining Position | 4-10s Schedule: Monday - Thursday | Starting at $24.93 per hour

We're hiring a Customer Service Representative to deliver exceptional service to our community by assisting with billing inquiries, account services, and customer support in our Prosser, WA office.

This is more than just a starting roleit's a career pathway. Candidates hired as a Customer Service Representative are expected to develop and progress to the Customer Service Specialist level through training, skill development, and demonstrated performance.

If you're detail-oriented, customer-focused, and ready to grow your career in public service, we want to hear from you. Apply today!

# Position Purpose/Summary

The primary purpose of this position is to provide service to customers by handling a variety of customer account and billing issues, including answering telephone calls, performing payment processing and cashiering duties, performing account analysis in terms of credit/collections and payment arrangements, mail processing / delivery, and maintaining professionalism, to ensure service expectations are achieved and departmental policies, procedures and standards are followed.

Starting wage for Customer Service Representative: $24.93 per Hour.

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# Accountabilities

Support the District's mission to serve our customers and foster a positive workplace by personally choosing behavior aligned with our values and ethical code.

Contribute to achieving the department's service level goals and performance standards by providing quality customer interactions and resolutions on the phone and in person.

Ensure customer payment processing is timely and accurate and is in accordance with established District policy and departmental procedures by receiving and posting payments, reconciling cash drawers daily and operating the remittance processing system.

Ensure efficient and effective lobby and phone system service by providing prompt greetings, handling routine customer requests, and referring customers to the appropriate department as needed.

Ensure correspondence and payments are collected in a timely manner by picking up mail at the post office on an as needed basis; opening, sorting and routing of mail; performing Operations facility mail retrieval and delivery; operating postage meter and letter inserting equipment; preparing outgoing mail.

Ensure returned mail is handled in an appropriate manner by conducting research to locate current addresses for customers and updating the customer information system in accordance with returned mail procedures.

Maximize efficiency and service by utilizing multiple technologies and systems, recommending enhancements, and by training other customer service employees on

Contribute to protecting the District's assets by preparing for and maintaining accounts for external

Ensure excellent customer service is provided by taking and processing requests for starting and stopping service, creating and modifying landlord agreements, assisting with credit issues, receiving outage calls, and resolving other customer service matters.

Ensure timely account service activity by selecting and completing service orders in the custome