Customer Service Representative- Manufacturing Industry- Plymouth Tube Co- Salisbury MD

Customer Service Representative- Salisbury MD

Celebrating 100 years in 2024, Plymouth Tube Company is a 5th-generation family-owned Manufacturer of Structural Steel Tubing & Engineered Shapes/Metal Extrusions to a wide variety of OEM Customers in Aerospace, Space, Power Generation, and Heavy Equipment. Highly stable.

About the job:

The Customer Service Representative (Similar to Inside Sales Project Coordinator) is responsible for providing excellent customer service both external and internal. Must gain an in-depth knowledge of the company products and programs while establishing a working relationship through timely and accurate day-to-day custom order fulfillment, involvement with pricing administration and other customer duties.

WHAT YOU’LL BE DOING:

- This position requires being on location.

- Initiates, processes, expedites, and revises customer orders as needed.

- Provides timely and accurate information to incoming customer order status and product knowledge requests and identifies customer requirements & specifications for the Quote.

- Adding new customers to Axiom/Epicor

- Manages turnkey programs with outside processors ensuring timely delivery to key customers.

- Communicates with key customers on a weekly basis on issues such as order status, making timeline revisions as well as changes & modifications to orders and communicating information to managers.

- Identifies customer requirements and accurately responds to customer inquiries.

- Maintains order schedule for mill visibility to ensure on time delivery.

- Evaluates customer complaints, initiates process by entering information into CSR database, investigates & determines findings, resolves customer issue and / or delegates to appropriate department manager to resolve.

- Acts as a customer advocate inside Plymouth Tube

- Collaborates closely with sales, operations, finance, and other departments.

- Adheres to established mill parameters.

- Proactive in customer interactions.

- Informs sales of new quotes, invoicing, credit, customer issues, etc.

- Support marketing, sales and manufacturing departments with additional projects and administrative duties as needed.

WHAT YOU’LL NEED TO SUCCEED:

- Bachelor’s Degree or Associates Degree preferred OR, High School graduate with 3+ years customer experience in a Manufacturing-B2B environment. It isn’t a call center.

- Working knowledge of manufacturing processes and/or aptitude and desire to learn.

- Experience in solving customer problems.

- Proven ability to multi-task and prioritize.

- Strong analytical skills.

- Must be self-motivated, have a high sense of urgency, be able to problem solve complex situations, be resourceful.

- Must be computer literate and proficient with MS Office.

- Excellent oral and written communication skills are required.

WHAT WE OFFER YOU:

Benefits effective 30 days from date of hire.

Medical, Dental and Vision, HSA, FSA

401k Matching, Life Insurance, STD/LTD

100% covered tuition reimbursement (including books & reasonable expenses)

Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)

Paid Time Off & Holidays

Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Shift:

- Day shift

Job Type: Full-time

Pay: $52,300.00 - $62,760.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- Will you now or, in the future ever require sponsorship to work in the US?

- Order Management experience from B2B Manufacturing?

Work Location: In person