Customer Service Representative I

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregate and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.

We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.

Rogers Group is currently seeking a Customer Service Representative I/Admin Support I to work at our Glen Rose Texas location . This position reports to the Area Controller. The successful candidate will have a strong work ethic, intuitive problem- solving skills and drive to meet the organization’s needs. This role will require working out of our Ennis, TX location occasionally.

Job Details:

- Wages start at $22.00, Starting wage based on verifiable experience.

- Fulltime/Permanent

- Weekend work may be required

- Overtime available along with extensive medical and retirement benefits

Job Responsibilities:

- Generate timely and accurate sales tickets for customers

- Ensure tickets are verified for accuracy, truck numbers, product, and weight

- Provide excellent customer service with phone, radio, and live interactions

- Assist in daily administrative duties as required for plant manager and accounting (purchase orders, fuel usage, equipment hours entry, etc.)

- Assist sales staff with customer service responsibilities

- Promote team atmosphere at location and across the area

- May be called upon at the discretion of Managers to perform other duties

Qualifications

- Previous customer service experience as a dispatcher, bank teller, or customer service representative

- Detail oriented with a high degree of accuracy in a high-volume setting

- Proficiency with Microsoft Office applications

- Excellent customer service skills

- Ability to work with minimal supervision

- Excellent communication skills both oral and written

- Must be able to pass a pre-employment drug screen

As a Rogers Group employee, you will have access to our competitive company perks, including:

- Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.

- Company provided Group Life and Accidental Death & Dismemberment insurance.

- Retirement 401(k) with company contribution and match at one year of service.

- Company provided Short- and Long-Term Disability.

- Paid Holiday’s include Christmas shutdown between Christmas and New Years Day.

- Paid vacation is available after 180-day probationary period and accrued based on years of service.

- Annual performance-based merit increases.

Career growth/advancement opportunities.

RGI EEO Statement

It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.

All applications are accepted online at www.rogersgroupinc.com .