Customer Service Representative

Benefits:

Customer Service Representative (CSR) Paul Davis Restoration of Southeast St. Louis Compensation: $17–$21/hour (based on experience) Employment Type: Full-Time

Job Summary:

Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative (CSR) to join our team. This role supports customers and internal teams in a fast-paced environment by coordinating restoration services, handling inbound communication, and ensuring accurate documentation. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic setting.

Serve as the first point of contact for customers via phone and email

Coordinate job intake, dispatch, and ongoing communication

Collect, review, and manage job documentation for accuracy and completeness

Provide support to emergency mitigation teams

Track job progress and follow up on outstanding items

Assist with administrative tasks and team projects

Maintain a positive and empathetic approach in all customer interactions

Requirements:

High school diploma or equivalent

Strong communication and interpersonal skills

Highly organized with attention to detail

Able to prioritize tasks and meet deadlines in a fast-paced environment

Problem-solver with a positive attitude

Comfortable working independently with minimal supervision

Benefits:

Competitive hourly pay ($17–$21/hour, depending on experience)

Opportunities for growth within a nationally respected company

Supportive and team-oriented work environment

Make a real impact by helping people recover from disasters

About Paul Davis:

Paul Davis is a trusted leader in the property damage restoration industry, with locations across the U.S. and Canada. We don't just rebuild homes and businesses—we restore peace of mind. Join a company that values service, compassion, and leadership.