JOB SUMMARY
MidAmerica Basement Systems, a regional leader in basement waterproofing and foundation repair is redefining the construction industry by providing each of our customers with a remarkable experience. We are a company that strives to build long-term relationships with each customer.
MidAmerica Basement Systems is looking for a Customer Service Representative who is eager to own their success, be a strong team member, provide outstanding customer service and help us redefine the construction industry! Here at MidAmerica Basement Systems we are passionate about providing a remarkable experience to each of our customers every step of the way. If you are ready to join a growing team of industry leaders, please apply today.
ESSENTIAL JOB FUNCTIONS
•Interacts via telephone, email, or text message to provide information to customers.
•Schedules and reschedules sales appointments through inbound and outbound communication with customers to maximize efficiency for the company and the sales reps.
•Saves appointments when a customer calls to cancel.
•Maintains customer accounts and records of customer interactions with accurate detail in a timely manner.
•Meets or exceeds sales lead conversion rates.
•Provides tactical support to other departments as needed.
•Provides a remarkable experience for homeowners and employees.
•Performs other duties as assigned.
REQUIRED SKILLS/ABILITIES:
•Basic knowledge of customer service principles and practices.
•Ability to type a minimum of 40 words per minute.
•Ability to perform accurate data entry.
•Excellent communication skills including active listening.
•Proficient computer skills with the ability to learn new software.
EDUCATION AND EXPERIENCE
•High school diploma or GED required.
•1+ years of customer service experience or a combination of education and experience preferred.
PHYSICAL REQUIREMENTS
•Prolonged periods of sitting at a desk and working on a computer.
•Ability to exert up to 10 pounds occasionally.