Blue River Propane

Customer Service Representative

Potts Camp, MS

Full-time

$37,440-$45,760

About This Job

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze customer needs to provide tailored solutions.

Duties

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Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

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Provide accurate information regarding products and services, assisting customers with their needs.

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Analyze customer issues and provide effective solutions or escalate as necessary.

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Maintain detailed records of customer interactions and transactions through data entry.

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Utilize office software to manage customer accounts and track service requests.

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Demonstrate excellent phone etiquette while handling calls and maintaining a positive rapport with customers.

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Collaborate with team members to improve service delivery and enhance the overall customer experience.

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Support sales initiatives by identifying opportunities for upselling products or services.

Requirements

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Previous experience in customer support or sales is preferred.

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Excellent typing skills with the ability to navigate office software efficiently.

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Strong analytical skills to assess customer needs and provide appropriate solutions.

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Exceptional communication skills, both verbal and written, with a focus on phone etiquette.

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Ability to work well under pressure while maintaining attention to detail.

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A positive attitude with a commitment to delivering outstanding service.

Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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On-the-job training

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Paid time off

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Vision insurance

Shift:

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Day shift

Ability to Commute:

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Potts Camp, MS 38659 (Preferred)

Ability to Relocate:

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Potts Camp, MS 38659: Relocate before starting work (Preferred)

Work Location: In person

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