AluChem, Inc.

Customer Service Representative

LocationCincinnati, OH
Job TypeFull-time

About This Job


Customer Service Representative


Location: Reading, OH (On-Site)


Job Type: Full-Time


Salary: $50,000 – $55,000 per year

Benefits: Medical, Dental, Vision, Flex Spending, 401(k), Paid Time Off

We’re a family-oriented, customer-driven manufacturing company seeking a Customer Service Representative who thrives on accuracy, organization, and strong communication. This is a detail-heavy role that requires advanced Excel skills, the ability to manage multiple priorities, and the professionalism to support both our customers and internal teams. Responsibilities:

Customer Communication & Order Management

Receive, enter, and monitor customer orders via phone, email, and fax

Verify and confirm accuracy of purchase orders (pricing, product, quantity, shipping terms)
Communicate shipping updates, backorders, or changes to customers clearly and professionally
Proactively address and resolve service issues, including replacements, delays, or complaints
Maintain strong working relationships with customers and act as their point of contact

Internal Collaboration & Support

Act as a liaison between Sales, Production, Shipping, and Management teams

Provide timely updates on order status, material availability, and inventory to internal departments
Coordinate transportation and logistics for outgoing and incoming materials when needed
Support the maintenance of customer databases and ERP/order entry systems

Documentation & Detail Work

Review and input data with a high degree of accuracy

Generate and manage reports using Microsoft Excel (filters, formulas, and sorting a must; pivot tables a plus)
Maintain organized records of customer interactions, order changes, and shipment detailsQualifications:
2+ years of customer service experience, ideally in manufacturing, logistics, or supply chain
High attention to detail and follow-through in a fast-paced environment
Strong proficiency in Microsoft Excel
Excellent written and verbal communication skills
Ability to prioritize tasks and stay organized under pressure
High school diploma or GED required; additional training or certifications a plusWhy Join AluChem?
AluChem is a stable, growing company where employees are valued and contributions are noticed. You’ll join a close-knit team that values accuracy, collaboration, and accountability—where your ability to stay ahead of the details truly makes a difference.

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