Customer Service Representative
Location: Reading, OH (On-Site)
Job Type: Full-Time
Salary: $50,000 – $55,000 per year
Benefits: Medical, Dental, Vision, Flex Spending, 401(k), Paid Time Off
We’re a family-oriented, customer-driven manufacturing company seeking a Customer Service Representative who thrives on accuracy, organization, and strong communication. This is a detail-heavy role that requires advanced Excel skills, the ability to manage multiple priorities, and the professionalism to support both our customers and internal teams.
Responsibilities:
Customer Communication & Order Management
•Receive, enter, and monitor customer orders via phone, email, and fax
•Verify and confirm accuracy of purchase orders (pricing, product, quantity, shipping terms)
•Communicate shipping updates, backorders, or changes to customers clearly and professionally
•Proactively address and resolve service issues, including replacements, delays, or complaints
•Maintain strong working relationships with customers and act as their point of contact
Internal Collaboration & Support
•Act as a liaison between Sales, Production, Shipping, and Management teams
•Provide timely updates on order status, material availability, and inventory to internal departments
•Coordinate transportation and logistics for outgoing and incoming materials when needed
•Support the maintenance of customer databases and ERP/order entry systems
Documentation & Detail Work
•Review and input data with a high degree of accuracy
•Generate and manage reports using Microsoft Excel (filters, formulas, and sorting a must; pivot tables a plus)
•Maintain organized records of customer interactions, order changes, and shipment detailsQualifications:
•2+ years of customer service experience, ideally in manufacturing, logistics, or supply chain
•High attention to detail and follow-through in a fast-paced environment
•Strong proficiency in Microsoft Excel
•Excellent written and verbal communication skills
•Ability to prioritize tasks and stay organized under pressure
•High school diploma or GED required; additional training or certifications a plusWhy Join AluChem?
•AluChem is a stable, growing company where employees are valued and contributions are noticed. You’ll join a close-knit team that values accuracy, collaboration, and accountability—where your ability to stay ahead of the details truly makes a difference.