Customer Service Representative - ENV

Description:

At SPL, we’re not just growing — we’re pushing the boundaries of what’s possible in environmental science, energy, and beyond. We’re looking for a dedicated and detail-oriented Customer Service Representative to join our team in Plano, TX. In this fast-paced role, you’ll be the go-to contact for clients, managing inquiries and keeping projects on track. You’ll coordinate with internal teams to ensure smooth communication and timely delivery. Join us and help power the future of environmental testing — one client at a time.

Why You’ll Love This Role

- Own the client experience — fast-paced and always evolving;

- Be the problem-solver clients trust for answers and results;

- Drive momentum by generating reports, quotes, and invoices;

- Feel the impact of your work every day in a role where precision meets purpose.

What You’ll Do

- Oversee the management of multiple client accounts and projects concurrently;

- Review data and accurately prepare and distribute client reports in a timely manner;

- Generate and submit client invoices in accordance with established procedures;

- Prepare detailed quotes to meet client specifications;

- Serve as a primary point of contact, corresponding with clients via email, telephone, and occasionally in person to address analytical inquiries and provide assistance;

- Facilitate the setup of new customer accounts ensuring proper documentation and compliance;

- Coordinate the setup of projects for incoming samples prior to laboratory processing;

- Compile and transmit weekly and monthly accounting transfer files to the appropriate departments;

- Ensure prompt and effective resolution of client requests to maintain high standards of customer satisfaction;

- Other duties as assigned.

Requirements:

What Makes You a Great Fit

- High school diploma or GED required;

- Basic knowledge of chemistry preferred;

- Ability to collaborate effectively in a team environment;

- Working knowledge of Microsoft Office Suite and Internet applications;

- Competency in general computer use;

- Strong attention to detail and organizational skills.

The Perks of Being Part of Our Team

- Grow Your Future: 401(k) plan with company matching to boost your retirement savings;

- Health & Wellness Covered: Comprehensive dental, vision, and health insurance plans;

- Spend Smart, Live Well: Flexible HSA and FSA accounts to help manage healthcare costs;

- Safety Net On Us: Employer-paid short-term and long-term disability coverage;

- Celebrate & Recharge: 9 paid holidays plus a generous PTO plan to balance work and life;

- Extra Protection: Employer-paid voluntary life and AD&D insurance;

- Family First: Paid parental leave available for both parents;

- Support When You Need It: Employee Assistance Program (EAP) for personal and professional help;

- Exclusive Perks: Discounts on products, services, and experiences just for you.

Your Schedule and The Fine Print

- Full-time position following a standard Monday through Friday schedule with 8-hour shifts;

- Flexibility to work outside of normal work hours to support business priorities and deadlines.

Our Commitment to Diversity and Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.