Who we are:
Northern Mining equipment is mining service provider, providing a comprehensive range of services. Our mission at Northern Mining Equipment is to deliver reliable, efficient, and innovative solutions to our clients. We aim to provide the highest quality heavy equipment, parts, ground-support, and mining services that enable our clients to maximize their productivity, safety, and profitability.
At Northern Mining Equipment, we are passionate about innovation and committed to delivering value to our clients, employees, and partners.
Job Opportunity:
As a Customer Service Representative, you'll be the primary point of contact for customer inquiries via email and telephone calls but mainly email base. Your main responsibilities will include quoting and processing parts orders, providing timely and accurate information, and supporting administrative functions related to customer service operations.
Key Responsibilities:
•Respond to customer inquiries via email in a timely and professional manner
•Prepare and send accurate quotes for parts based on customer requests
•Process parts orders using our SAP system
•Communicate lead times, pricing, and order status updates to customers
•Collaborate with internal departments (sales, logistics, and technical teams) to resolve issues and ensure order fulfillment
Qualifications:
•Previous experience in customer service, sales support, or order processing (preferably in a technical or parts-based environment)
•Proficiency with SAP or similar ERP systems is strongly preferred
•Excellent written communication skills and attention to detail
•Strong organizational and time management skills
•A team player with a positive attitude and a customer-first mindset
•Ability to handle multiple tasks and prioritize in a fast-paced environment
Why Join Us?
•Competitive salary and benefits package.
•Opportunity to work in a dynamic and growing industry.
•Collaborative team environment with opportunities for professional development.
•Comprehensive health, dental, and retirement benefits.
Northern Mining Equipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
Schedule:
Work Location: In person