Customer Service Representative/Technical Support

Customer Service Representative

Job Location: 4511 Northwest 42nd Street, Lincoln, Nebraska, 68524

Job type: Full-time

Minimum Experience: 1 Year Customer Service/ Technical Support

Salary$16 - $18 per hour

Pure & Secure is a growing business in Airpark that manufactures stainless steel water distillers. We are looking for a positive, technical-minded person to communicate with our retail customers, wholesalers, and affiliates regarding our equipment.

Benefits:

After a 90-day probationary period, the employee is eligible for:

After the beginning of the year, the employee is eligible for:

This position is Monday through Friday 8:00 Am to 5:00 Pm.

Wage range is based on Knowledge, Skills, and Abilities

This position requires handling incoming calls and emails on a timely basis. After training, we would need this person to provide troubleshooting to customers and distributors in the field for all current residential products. It would require diagnosing the issue and offering the right solution through raising questions. After determining the parts needed, orders would need to be input into our system.

The Customer Service Representative is responsible for reaching closure on issues with Wholesalers and Customers that result in a satisfied party to the degree possible. May be involved in future technical in-person or online training and/or videos.

Customer Service Representative Duties and Responsibilities:

Customer Service Representative Knowledge, Skills, and Abilities:

Performance Competencies and Criteria:

"We are an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin or disability."

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

Shift:

•

Day shift

Application Question(s):

Ability to Commute:

Ability to Relocate:

Work Location: In person