Customer Service Rep I

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer & System Projects team is looking for qualified candidates to fill an open Customer Service Rep I position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Perform specified customer service functions. Access customer records and correct data, initiate service order requests, reconcile billing information, respond to internal and external customers, perform credit activities, maintain the work flow for the area and assist other customer service personnel in responding to customer requests.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

NOTE: See Addendum(s) for specific duties and responsibilities pertaining to each department within the Customer Service Group.

Additional Responsibilities

Customer Construction Services

Minimum Qualifications

EDUCATION

EXPERIENCE

Additional Information

SUPERVISION

The position is not responsible for supervising or leading other persons. Coordination with other areas is often necessary to respond to customer requests.

EXTERNAL CONTACTS

The position has constant communications with internal and external customers to gather and provide and to coordinate customer service activities.

JOB CONDITIONS AND PHYSICAL EFFORT

The duties and responsibilities are performed in an office environment. The position generally involves continuous sitting, occasional standing and walking, light lifting, frequent bending, reaching, keyboard and telephone operation.

The environment conditions generally include ambient inside temperature, lighting and noise levels.

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $26.67 - $35.15, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.