Customer Service & Logistics Specialist I

Luck Stone, Fairfield Plant location is currently seeking an entry level Customer Service and Dispatch Associate to ensure customer satisfaction by accurately fulfilling order requests, interacting with contract haulers and customers, using logistics software to efficiently deliver stone to our customers while working with team members, sales and production teams.

Responsibilities Include: (training is provided)

- Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or ural geography and apply common weight restrictions.

- Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.

- Meet department performance standards and benchmark service levels.

- Cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary, while identifying ways to prevent errors on future orders.

Qualified applicants will have a high school diploma or equivalent and customer service experience. Ideal candidates must have strong verbal and written communication skills, the ability to read maps and provide directions to contract haulers.

Pay starts at $19.03 per hour but may increase upon experience evaluation by management.

Important announcements:

Luck Stone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

- Luck Stone is proud to be a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment. EEO

- Luck Stone also conducts a background check and is compliant with E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.