Customer Service/Counter Sales

About M & M:

M & M Sales & Equipment, Inc. (M & M) is a dynamic, goal-oriented industrial distributor headquartered in Odessa, TX. We specialize in providing a full line of cutting tools to job shops and production manufacturing facilities across Texas and eastern New Mexico. At M & M, we embrace change and foster a collaborative environment where every team member is encouraged to contribute ideas. If you thrive in a constantly evolving workplace and meet the qualifications below, we want to hear from you!

Responsibilities

- Enter and manage sales orders

- Assist and serve walk-in customers with their needs.

- Recommend and spec tooling solutions for customers.

- Process returns efficiently and accurately.

- Apply customer payments and ensure all paperwork is correct before submission.

- Handle cash, credit, and debit transactions with precision.

- Maintain a positive attitude toward customers and co-workers.

- Set and achieve both personal and work-related goals.

- Contribute to the team’s success by helping out wherever necessary.

- Maintain a clean and organized counter area to enhance customer experience.

- Utilize basic math skills to calculate totals and provide change accurately.

- Assist with inventory management by restocking shelves and reporting low inventory levels

Ideal candidate

- 2+ years’ experience in a B2B customer service role

- Experience with Epicor's Prophet 21

- Motivated to dig in and learn about our products and customers

- Mechanically inclined with a passion for building and understanding things

- Proficient in typing quickly and accurately

- Comfortable working through things they do not understand with customers and co-workers

- Bilingual abilities are a plus, enhancing communication with diverse customers.

Candidate Requirements

- High school diploma or equivalent required

- Strong problem-solving skills and the ability to ask insightful questions to meet customer needs.

- Team-oriented with excellent email and phone etiquette.

- High critical thinking & problem-solving abilities

- Honest, dependable, and possessing a servant’s heart for serving both customers and co-workers.

- Ability to pass a drug test and background check.

- Ability to work effectively in a fast-paced environment while maintaining attention to detail

Why M & M Sales:

- Competitive pay

- Health Insurance

- Life Insurance

- Paid time off, including paid holidays and weekends off.

- 401k

- Team share bonus program

- Be part of a team where you are valued as a member, not just an employee number.

Schedule

- Monday to Friday, (store is open 7:30-5:30), rotating shifts possible.

- Work Location: In-person at our Odessa, TX headquarters.

Job Type: Full-time

Pay: $18.73 - $22.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee discount

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person