Customer Service Call Center Manager

We're Hiring: HVAC Call Center Manager – Aire Serv & Mr. Rooter | Front Royal & Harrisonburg, VA

Are you a dynamic leader with a passion for service excellence? Do you thrive in a fast-paced, multi-brand environment? Join our team as the Call Center Manager for Aire Serv Heating & Air Conditioning and Mr. Rooter Plumbing, where you'll play a key role in driving customer satisfaction and team success across two growing locations in Front Royal and Harrisonburg, Virginia.

About Us

Aire Serv and Mr. Rooter are part of the Neighborly® family of home service brands, delivering expert heating, air conditioning, and plumbing solutions with a commitment to reliability, integrity, and customer care. We proudly serve our local communities with a focus on professionalism and the highest level of service.

Our Code of Values™

At the core of our company culture is our Code of Values, which guides every interaction:

Position Overview

As our Call Center Manager, you will:

Qualifications

Location & Travel

This position supports both our Front Royal and Harrisonburg offices. Candidates must be able to travel regularly between locations.

Ready to lead with excellence?

Apply today and help us build a team culture rooted in service, respect, and results.

Job Type: Full-time

Pay: $65,000.00 - $115,000.00 per year

Benefits:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person