Avangrid

Customer Relations Representative

East Hartford, CT

$62,400-$62,400

About This Job

POSITION – Union: Customer Relations Representative

NUMBER OF POSITIONS: 1

LOCATION: CT - East Hartford - Meadow St

HOURLY RATE: $30.70

Key Responsibilities

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+ Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations.

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+ Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines.

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+ Makes routine changes or adjustments to customers' accounts.

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+ Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures.

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+ Transmit information or requests to proper division or department and prepares necessary work orders.

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Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters.

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Performs miscellaneous and/or clerical duties as assigned by Supervision.

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Fill-in positions in various areas within the Department, as required.

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Denotes essential functions

Shift to be determined

Required Qualifications

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Previous work experience in a customer service environment.

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Must have proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing.

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Must possess effective listening skills and be able to follow oral and written instructions.

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Must have compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems.

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Must have accurate keyboard skills (minimum 30 wpm) to access customer account information.

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Must have proven problem-solving skills and good analytical skills to be able to review and analyze customer accounts.

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Must have experience in using a computer terminal and/or a personal computer.

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Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers.

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Must possess simple arithmetic skills and ability to use calculator.

Competencies (this is standard for all jobs)

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Growth & Continuous Improvement

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Initiative & Change

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Focused on Results

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Customer Centric (internal and/or External)

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Communication

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Collaboration

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Leadership (people managers/leaders)

Disclaimer (this is standard for all jobs)

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Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

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Additional Disclaimer Information

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Company:

CONNECTICUT NATURAL GAS CORPORATION

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

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Job Posting End Date:

June-7-2025

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