Customer Relations & Accounts Receivable Specialist

Company Description

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

- Apply daily cash timely and accurately

- Review customer receivables and coordinate payment resolution

- Communicate with internal and/or external customers and various units regarding collection issues

- Collaborate within the Customer Relations team to complete tasks in a timely manner

- Reduce the delinquency for assigned accounts to achieve organizational goals

- Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team

- Enlist the efforts of management when necessary to accelerate the collection process

- Follow work process to communicate and collaborate with employees at all levels

- Establish and maintain effective and cooperative working relationships with customers

- Perform training as requested

- Perform other duties and/or special projects as assigned

Qualifications

- High school diploma or GED required

- 1-3 years experience in the following fields preferred: cash application, banking and accounting.

- Strong customer service skills

- Basic knowledge of accounting principles and terminology; strong math skills

- Excellent verbal and written communication

- Intense focus on accuracy and attention to detail; highly organized

- Excellent problem-solving and critical thinking skills

- Must have an outgoing & assertive personality – Must be direct

- Proficiency with Microsoft Office Suite Products (Excel, Word)

- Experience with MD365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred

Additional Information

THIS ROLE IS 100% IN OFFICE

Become part of a high-performing, collaborative, and well-regarded team that values excellence and camaraderie.

This is a full-time, salaried position.

Comprehensive Benefits Package Includes:

- Eligibility Begins: First of the month following your hire date

- Medical Coverage: Choice of 3 medical plans

- Dental Coverage: Choice of 2 dental plans

- Additional Voluntary Benefits: Legal & Identity Shield, Accident Insurance, and Critical Illness coverage

- Company-Paid Coverage:

- $50,000 Basic Life Insurance

- Long-Term Disability (LTD)

- Savings & Spending Accounts: Health Savings Account (HSA) and Flexible Spending Account (FSA) options

- Retirement: 401(k) plan

- Time Off: Generous Paid Time Off (PTO) and Paid Holidays

Recognized Excellence:

AWP was proudly named one of America’s Greatest Workplaces in both 2023 and 2025, with special recognition for our commitment to diversity and inclusion.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.