CUSTOMER PERFORMANCE & VALUE DELIVERY SPECIALIST

CUSTOMER PERFORMANCE AND VALUE DELIVERY SPECIALIST

WINNIPEG, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits

and community.

nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.

We are looking for two Customer Performance and Value Delivery Specialists to join our team. This is an exciting opportunity to

contribute as a key member of a newly established team assembled to realize the team mandate of measuring customer

expectations and business performance while delivering quality and measurable improvement with speed for the benefit of our

customers. This is a critical enabler in achieving Manitoba Hydro's Strategy Plan goals of Financial Health, Modern Customer

Solutions, and Employee Experience. The Customer Performance and Value Delivery Specialist will be the expert and ambassador

in business process re-design, responsible for identifying, leading, designing, and implementing continuous and sustainable process

improvements with a focus on policies, systems & processes, tools & technology, people & roles, and customer strategy to support

the goal of becoming more responsive, trusted, and customer-centric.

Responsibilities:

evaluate, and prioritize initiatives identified in the Customer Solutions & Experience Business Unit. On an annual basis, work

with stakeholders in the Customer Care, Customer Experience & Value Enablement and Energy Service Advice and Products

Divisions to refresh their Business Unit Roadmap by assessing strategic relevance, priority, and sequence.

processes; recognizing performance gaps and conducting root cause analysis; using empirical models, data, analytics, and

insights to identify opportunities to automate, centralize, eliminate, or standardize processes/policies; and recommending,

designing, and implementing solutions to meet service-level requirements and deliver operational efficiencies for

re-investment.

according to the initiative's business case.

committees and proactively monitoring outcomes, objectives, and milestones to identify and mitigate risks and deliver results

on-time, on-budget, and in-scope relative to approved project plans.

management plans to ensure success in the implementation of initiatives and realization of intended outcomes.

stakeholders to ensure initiatives are implemented successfully and to support the transformation of Customer Care into an

organization that values continuous improvement and operational excellence.

Corporate Strategy to achieve business outcomes and to meet the evolving expectations of employees and customers.

project charters, project plans, and risk/issue/decision logs).

process.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57050904-01

Qualifications:

related experience.

OR

related experience.

business transformation (e.g., Lean Six Sigma) is preferred.

asset.

beneficial.

work assignments with minimal supervision to ensure aggressive project timelines are met.

developing business processes and driving continuous improvement through leading, facilitating, and implementing process

improvement initiatives involving multiple stakeholder groups.

proactively mitigate risks and challenges to achieving stated project goals by devising solutions to broadly defined objectives.

acting upon recommendations to achieve stated outcomes.

and financial reporting.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $43.35- $59.82 Hourly,

$83,070.78-$114,625.68 Annually.

Apply Now!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is JULY 4, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations