GCI

Customer Outreach Representative - (Bethel, AK)

Bethel, AK

Part-time

About This Job

PURPOSE OF POSITION:

Act as an initial point of contact for potential customers and a helpful touchpoint for existing customers by providing accurate, clear, and engaging information about our products and services. Initiate conversations to understand customer needs and lay the groundwork for further engagement with our sales team.

Involves door-to-door responsibilities, requiring in-person visits to potential/existing customers at their homes or places of business to introduce products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

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Deliver a personalized approach by effectively communicating the value and benefits of our products and services to each customer.

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Engage customers through thoughtful questions to uncover their needs and concerns, helping them understand how our products and services can assist.

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Leave behind company-provided brochures or flyers when customers are unavailable or do not answer the door, ensuring they still receive key information.

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Maintain accurate records of customer interactions and feedbackto support any needed follow-up.

+ Motivated self-starter, demonstrating professionalism in both conduct and presentation. + Capable of performing job duties under minimal supervision. + Ability to develop positive rapport with customers and adjust approach based on individual customer interactions and circumstances. + Ability to handle rejection and maintain a positive attitude. + Excellent communication and active listening skills with the ability to effectively and professionally communicate accurate information to others. + Basic record keeping and organization skills.

COMPETENCIES:

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ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

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BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

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COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

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COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

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COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

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CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

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RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

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RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

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SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

Preferred:

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High School diploma or equivalent

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Previous experience in customer service, sales, or outreach roles.

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Telecommunications experience.

Alaska Arctic Region – identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region.

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The candidate must reside in the specific location associated with this job opening.

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High School diploma or equivalent preferred.

Previous work experience preferred.

DRIVING REQUIREMENTS :

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This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

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Involves door-to-door responsibilities, requiring in-person visits to potential/existing customers at their homes or places of business to introduce products and services.

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Requires the ability to stand or walk for extended periods (4–5 hours) in typical Alaska weather conditions.

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May encounter unrestrained animals/pets and upset customers.

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Must be able and willing to work flexible hours including, but not limited to, weekends, holidays, and evenings.

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Ability to accurately communicate information and ideas to others effectively.

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Physical agility and effort sufficient to perform job duties safely and effectively.

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Ability to make valid judgments and decisions.

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Must work well in a team environment and be able to work with a diverse group of people and customers.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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